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Wanted trial version but money charged

New Here ,
May 05, 2020

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Hello, I've just subscribed Lightroom, wanted trial version, downloaded from App Store and my card was still charged. Lightroom is not what I wanted (to edit videos) and unsubscribed at last, but money is charged. I just wanted to use trial version to see if it was suitable on my needs. Helpp. I want refund. What can I do?

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Wanted trial version but money charged

New Here ,
May 05, 2020

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Hello, I've just subscribed Lightroom, wanted trial version, downloaded from App Store and my card was still charged. Lightroom is not what I wanted (to edit videos) and unsubscribed at last, but money is charged. I just wanted to use trial version to see if it was suitable on my needs. Helpp. I want refund. What can I do?

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302

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Adobe Community Professional ,
May 05, 2020

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Contact your local Adobe office, or report this at https://feedback.photoshop.com. This is a user-to-user forum, so we can't help you with this issue.

-- Johan W. Elzenga, http://www.johanfoto.com

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Community Beginner ,
May 06, 2020

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If you cancel within 30 days they'll refund your money. If you don't cancel they'll keep your money and keep billing you. There should be an account management webpage for your subscription where you can do that easily. I don't think Adobe does 30-day free trials anymore. You just get refunded if you cancel that that ends up being the same thing,

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