Why can't I import photos to Lightroom?

[AndreaCJara]

When I open Lightroom, I am not able to import any photos...the option is grayed out for me under the File menu, and when I click on the '+' on the left, nothing happens. I'm on a Macbook Pro and running the current version of LR btw. Anyone else having this issue?

[selondon]

Are you running an Educational account or similar?

[AndreaCJara]

No, just a regular CC account.

[Wesley5CBF]

I am having the same issue, but I do have an educational account. Can you please advise.