Highlighted

Your subscription has expired

New Here ,
Feb 12, 2020

Copy link to clipboard

Copied

Hi,

 

I use LR mobile only, I paid for the premium membership, but it says "your subscription has expired" I tried to renew it, but did not work. 

It says unable to complete purchase. But my Apple ID says it was paid SO i dont understand.

Now I cannot log in into my LR, I cannot edit pictures. Nothing .

APPLE ID: szabinahauberger@gmail.com

 

thank you!

 

Topics

Performance, Problem or error

Views

193

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Your subscription has expired

New Here ,
Feb 12, 2020

Copy link to clipboard

Copied

Hi,

 

I use LR mobile only, I paid for the premium membership, but it says "your subscription has expired" I tried to renew it, but did not work. 

It says unable to complete purchase. But my Apple ID says it was paid SO i dont understand.

Now I cannot log in into my LR, I cannot edit pictures. Nothing .

APPLE ID: szabinahauberger@gmail.com

 

thank you!

 

Topics

Performance, Problem or error

Views

194

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 12, 2020

Copy link to clipboard

Copied

Could somebody tell me what is this? I really need LR for my work.... Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
greule LATEST
Adobe Employee ,
Feb 12, 2020

Copy link to clipboard

Copied

From what I can see is that you have an active Photography plan (20GB) - subscription running (which includes Lr Mobile Premium) plus a Lightroom Mobile Premium subscription which is no longer active. Do you have the Premium subscription still active listed in your iOS subscription settings? In the meanwhile could you try to sign-in with your id via the Adobe-Sign-in and not the Apple.  Hope this helps. - Guido/ Lr Mobile

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...