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Adobe Media Server on AWS to be cancelled?

Participant ,
Jun 06, 2017

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We received an email warning us that on July 31, AWS DevPay will be deprecated and that our DevPay subscription to AMS will be cancelled. (see below)

Will AMS be available on AWS beyond July 31?

Dear AWS DevPay Customer,

Our records indicate you are a subscriber to the application listed below, released through the Amazon Web Services (AWS) DevPay program.  Please find the Seller Name, Product Name, and Support Contact listed below.

• Adobe Systems Incorporated:  Adobe Media Server on Amazon Web Services; http://www.adobe.com/go/amsaws

This is a reminder that AWS will deprecate DevPay on July 31, 2017. All DevPay-based applications will be discontinued, and if your subscription is still active, it will be cancelled.  This action will not impact any other AWS offerings.

You will continue to have access to your data as long as your DevPay subscription is active; however, all DevPay Sellers have been notified of the pending deprecation and they may choose to discontinue their product(s) prior to July 31, 2017.  Subscribers should look for an email from their DevPay Seller and reach out to the Seller if one is not received.  

If you wish to retain data stored within a DevPay application, please take steps to immediately retrieve and store this data elsewhere, and then cancel your subscription to avoid further charges.  To be clear, you may cancel an active subscription any time prior to July 31, 2017.

Here are the steps to cancel a subscription.  Access your account on the DevPay portal at http://www.amazon.com/dp-applications.  In the Application Billing tab, under the header Application Name, find the reference to your subscribed application.  Select the link that reads, View/Cancel Application.  Once you see the page with pricing information, select the Cancel link at the bottom of the page.  Please note that you will need to follow this process for each DevPay application.

If your Seller has not made contact, or is not responsive to your inquiries, you are welcome to work directly with AWS.  Please feel free to reach out to us at devpay@amazon.com.

Sincerely,

The AWS Commerce Platform Team

Amazon Web Services

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Adobe Media Server on AWS to be cancelled?

Participant ,
Jun 06, 2017

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We received an email warning us that on July 31, AWS DevPay will be deprecated and that our DevPay subscription to AMS will be cancelled. (see below)

Will AMS be available on AWS beyond July 31?

Dear AWS DevPay Customer,

Our records indicate you are a subscriber to the application listed below, released through the Amazon Web Services (AWS) DevPay program.  Please find the Seller Name, Product Name, and Support Contact listed below.

• Adobe Systems Incorporated:  Adobe Media Server on Amazon Web Services; http://www.adobe.com/go/amsaws

This is a reminder that AWS will deprecate DevPay on July 31, 2017. All DevPay-based applications will be discontinued, and if your subscription is still active, it will be cancelled.  This action will not impact any other AWS offerings.

You will continue to have access to your data as long as your DevPay subscription is active; however, all DevPay Sellers have been notified of the pending deprecation and they may choose to discontinue their product(s) prior to July 31, 2017.  Subscribers should look for an email from their DevPay Seller and reach out to the Seller if one is not received.  

If you wish to retain data stored within a DevPay application, please take steps to immediately retrieve and store this data elsewhere, and then cancel your subscription to avoid further charges.  To be clear, you may cancel an active subscription any time prior to July 31, 2017.

Here are the steps to cancel a subscription.  Access your account on the DevPay portal at http://www.amazon.com/dp-applications.  In the Application Billing tab, under the header Application Name, find the reference to your subscribed application.  Select the link that reads, View/Cancel Application.  Once you see the page with pricing information, select the Cancel link at the bottom of the page.  Please note that you will need to follow this process for each DevPay application.

If your Seller has not made contact, or is not responsive to your inquiries, you are welcome to work directly with AWS.  Please feel free to reach out to us at devpay@amazon.com.

Sincerely,

The AWS Commerce Platform Team

Amazon Web Services

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Participant ,
Jun 15, 2017

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Come on Adobe. We spend hundreds of dollars with you each month on Adobe Media Server. This forum is listed as where to get support for AMS on AWS.

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Participant ,
Jun 15, 2017

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Forget about it, we've figured it out. Thanks for your help

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New Here ,
Jun 20, 2017

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@dqh360 What did you figure out ? Where in the same boat ....

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Participant ,
Jun 20, 2017

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We had been getting AMS through AWS Marketplace for some time now, not via DevPay. However we still had a DevPay subscription active from years ago, as this was how we originally obtained AMS instances. Turns out we've been paying that $5 / month for no reason!

Support for this product is pretty much non-existent. There's a major bug in the current AMS AMI (it doesn't run EC2 user data boot scripts anymore) and our support tickets have been passed around and then ignored. Fixing the problem would actually be simple.

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