auto-rigger not work

[Like2282048246ov]

I have tried many time to upload my character. After I uploaded, the anto-rigger shown the screen below, and it doesn't allow me to drag the bones position. There is no step for me to place the bones postion corectly. And I tried to click the next button, all the bones position mess up 😞 How to solve this issue ?

  

[Ussnorway]

what is happening = you uploaded in Fbx format and that character already has bones detected

how to fix it = convert to wavefront | Obj {removes any bones} then zip and upload

or share the model if you need more help