Custom character exports with no joints/bones

[mostly_human]

I am able to upload a custom character and apply animations and everything looks great in Mixamo, however if I export using the default FBX option and import into Maya, the model only exports with 1 bone and not the expected joint hierarchy.

[Ussnorway]

then Maya is not reading your Fbx file correct... try loading it into some other 3D software or share the file and I'll test it at my end

[Ko.Maruyama]

What version of Maya? Which FBX (maya)?

[mostly_human]

Maya 2020.4 and the default fbx plugin that installs with 2020.4 which is FBX v2020.1.1