importing textures to mixamo (fbx)

[sophiaaagabbb]

Help! I am trying to animate my movie with Mixamo (models being worked on in Blender). The models come pre-rigged. When I upload the FBX model to Mixamo, it re-rigs it and uploads and animates just fine. But it is just gray plastic, with no textures whatsoever. Not anything. I know this is a semi-common issue and I have watched multiple videos, read multiple articles and Googled more things than I care to count and it still isn't working. Suggestions?

[Ussnorway]

gray = the model HAS textures but of a type Mixamo can't read so the first question is does the model you redownload have textures you can use in Blender?

yes = you don't actually need to do anything

no = share the model and I'll work out where your mistake is

[sophiaaagabbb]

Hi, I will check right now and reply again in a moment. 

[sophiaaagabbb]

No, when I open the FBX that I downloaded from Mixamo in either my computer's 3d viewer or Blender, in both places it is still gray