Mixamo error download

[feruu._]

Hi, so I have this problem whenever I try to download an animation it shows me this error saying "ERROR occured on export: Unknown error while generating motion" and "Unable to download this asset".

I've tried everything, but nothing works. Could someone help me? I'll attach my model so someone sees if theres a problem. [ignore the name, please]

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download and install">

[Ussnorway]

the issue is Mixamo [by design] needs a human model with Mixamo bones

to fix this i would need to redesign your model with all parts touching and replace the current bones... imo you would be better to just convert the animations from a basic Xbot model or use some other software like 3Dexchange [Windows only]