Mixamo Error

[Carter263950467l82]

hello I need help! This character is for a game im creating and it needs to be done by this weekend so I can bring it in. Ive tried EVERYTHING. the error says 'unabled to map existing skeleton'. Someone please help, it would mean so much.

[John T Smith]

Sorry, not supported here... You need to go here for Mixamo help https://www.mixamo.com/#/

[Carter263950467l82]

Last time I checked Mixamo was Adobe, and this is Adobe support right?

[kglad]

(you posted in a forum that's incorrect for mixamo questions.)

that said, post the solution to benefit others.

[LinSims]

This is support for the Creative Cloud and Technical Communications Suites. Mixamo isn't part of it.

Also, this isn't Adobe support, it's a user-to-user community with the occasional visit from employees.

[kglad · Accepted solution]

here's the same error with solution, https://community.adobe.com/t5/mixamo-discussions/sorry-unable-to-map-your-existing-skeleton/m-p/128...

and here https://www.youtube.com/watch?v=KwcHiScTYTs

[Carter263950467l82]

Already found the solution.

[jane-e]

@Carter263950467l82

I've moved this to the Mixamo forum. Here is the link for the forum if you have further questions:

https://community.adobe.com/t5/mixamo/ct-p/ct-mixamo

Jane

[Ussnorway]

the model is too big

@kglad  a rougness map can cause issues with upload [not the issue in this case] because Adobe moved to metal drivers instead of Nvida standard... the main difference is the way they read rougness / metal maps i.e, black becomes white instead of gray