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Mixamo Error

New Here ,
Oct 02, 2022 Oct 02, 2022

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hello I need help! This character is for a game im creating and it needs to be done by this weekend so I can bring it in. Ive tried EVERYTHING. the error says 'unabled to map existing skeleton'. Someone please help, it would mean so much.

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correct answers 1 Correct answer

Community Expert , Oct 02, 2022 Oct 02, 2022

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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Sorry, not supported here... You need to go here for Mixamo help https://www.mixamo.com/#/

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New Here ,
Oct 02, 2022 Oct 02, 2022

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Last time I checked Mixamo was Adobe, and this is Adobe support right?

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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(you posted in a forum that's incorrect for mixamo questions.)

 

that said, post the solution to benefit others.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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This is support for the Creative Cloud and Technical Communications Suites. Mixamo isn't part of it.

 

Also, this isn't Adobe support, it's a user-to-user community with the occasional visit from employees.

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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New Here ,
Oct 02, 2022 Oct 02, 2022

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Already found the solution.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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@Carter263950467l82

I've moved this to the Mixamo forum. Here is the link for the forum if you have further questions:

https://community.adobe.com/t5/mixamo/ct-p/ct-mixamo

 

Jane

 

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LEGEND ,
Oct 03, 2022 Oct 03, 2022

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LATEST

the model is too big

@kglad  a rougness map can cause issues with upload [not the issue in this case] because Adobe moved to metal drivers instead of Nvida standard... the main difference is the way they read rougness / metal maps i.e, black becomes white instead of gray

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