Mixamo loads FBX model below ground level

[Harry00]

I exported a model whose origin is correctly placed at the level of the sole of the shoes and between both legs. When I export this FBX and also test it reimport in Blender, it still looks correctly positioned above the +z axis. But when I load the model in Mixamo it is below ground level. How do I tell Mixamo to adjust this? Can the develelopers of Mixamo fix this bug or is there a workaround to this?

[Ussnorway]

its not a bug the ground plan is not set correct which prob means your type of Fbx file is not one of the standards... the way you would test that is to upload the model in [wavefront] Obj just to see where it sits