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I purchased the attached rigged robot and uploaded the fbx file but it gave me this error. Sorry unable to map your existing skeleton Please see Best practices. I opened the fbx file in blender and the bones are there. Any help would be appreciated.
first "see Best practices" is because your bones are back the front i.e, facing the wrong way
i'm going to assume you know this and want it rendored that way
the other option [just in case]