Timeout::Error occurred on fbxparse

New Here ,
Dec 03, 2020 Dec 03, 2020

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Hi, I keep trying to upload this model of an astronaut to mixamo but it keeps giving me the error Timeout::Error occurred on fbxparse, I've tried reducing it several times, I've tried uploading it as an .fbx and an obj but it just keeps telling me the same thing. Help is greatly appreciated ❤️Screenshot 2020-12-03 at 20.19.09.png

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LEGEND ,
Dec 03, 2020 Dec 03, 2020

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well its going to end up being one of three things:

1. the model is made up of more than one parts

2. the overall size [in polly count] is too high

3. or its the helmat because Mixamo can't find a chin

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