IMPORTANT ANNOUNCEMENT: Support for Adobe Muse ends today

[Preran]

Based on the announcement in March 2018, support for Adobe Muse ends today. In line with this announcement, there will be no phone or chat support for Adobe Muse. This forum will remain open for user to user interactions but will have no employee presence or support.

For those of you that are still subscribed, you can continue using Muse. You will be able to open and edit existing websites or create new websites with the application. However, it is likely that future changes to web standards and browser technology will render Muse obsolete for website building and editing.

Thanks,

Preran

MODERATOR'S NOTE:

As of July 31, 2020 sites published using Adobe Muse will  no longer be editable using the Adobe In-Browser editing solution.

Sites hosted on Business Catalyst will have to be republished to another hosting platform to remain live after September 26, 2021, when Business Catalyst hosting is no longer available. For more details, see the Business Catalyst announcement page.

[dave2800]

I agree. I have a web site that needs updated today and now I can't update it. 

[EnricoC]

Hi Preran,
i am a customer of Adobe Muse. Today i can't open it. Popin message invite me to renew the subscription.
Impossible to bypass this message...the program don't start.
Please help me, i have 1 site to finish for today et i can't work on it 

[alexandero27235521]

Hello Preran,
thanks for your comments. I have had Adobe Muse as a single subscription since 2014. Since 27.03.20 I have the same problem as the other Muse users. My question: can I continue to work with Adobe Muse (2020, 2021 ..) or do I have to subscribe to CC subscriptions? 2 months ago I wanted to subscribe to Adobe CC but I should quit Muse loudly at Adobe Auskunft / Support !! What should I do now? I ask you for help! Thank you, Alexander Onufszak

[alexandero27235521]

I ask you for help! Thank you, Alexander

[Harri1]

I have the same problem. Been using Muse since 2014 and now I can´t renew license. If we still can use it, please tell me how??? 

[michael knight]

Dear Preran!

is it true that you need an all plan subpriction to be able to use muse?? please comunicate this clearly!!

Thank you for your respond it would help an mean a lot! 

[andrewd1261306]

We were told we could keep using it after mar 2020 EOL

it is on your website

https://helpx.adobe.com/uk/muse/kb/adobe-muse-end-of-service.html 

FAQ 4th one down

you can’t just stop it working after saying that we can use it after mar 2020

.

""

[andrewd1261306]

full transcript of adobe 'care' assistant two days ago...

For additional support, view other contact options.

March 27,  7:11 PM

Adobe Customer Care Virtual Assistant

Hi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.

7:11 PM

Hi. When I try to open Muse it comes up with'update my payment conditions to reactivate muse'

I have tried this several times

""

Adobe Customer Care Virtual Assistant

I want to make sure I understand clearly. Which of these categories best describes your issue?

Solve a billing or payment issue

Update credit card or payment info

Switch to a different plan

Something else

7:13 PM

Solve a billing or payment issue

""

Adobe Customer Care Virtual Assistant

Ok. Connecting you to an agent who can help.

7:13 PM

We are currently experiencing long wait times. If you are contacting us with questions concerning your subscription due to circumstances impacted by COVID-19, you can also visit our 

You are now connected to Raunaq, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Hi. When I try to open Muse it comes up with'update my payment conditions to reactivate muse'

is there anyway to continue using Muse?

""

Raunaq

Hello, I'll be happy to assist you with the Adobe Muse. Andrew we have discontinued with the Adobe Muse application.

7:16 PM

I understood at EOL I could use it without updates & support

""

Raunaq

Well the subscription is now cancelled due to non payment and I am trying to provide you free months so that it can start but no luck.

You can go for the Dreamweaver application.

7:19 PM

all my website is on Muse, I will lose everything

& not clever enough to learn dreamweaver

is there a way of still using Muse?

""

Raunaq

you can use the Dreamweaver it is similar.

Well the Muse is completely discontinued.

7:23 PM

it is still available with the full app package £49 a month

""

Raunaq

Let me transfer you to an agent who can assist you better.

7:24 PM

Connecting you with a specialist as soon as possible.

Sorry for the delay. We’re busier than expected. Thank you for your patience.

Am I still connected?

""

You are now connected to Mohit in Adobe Sales. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Mohit

Please give me a minute to review your previous conversation.

Thank you for your patience.

i would like to inform you that Adobe Muse is not available now.

7:46 PM

I thought it would be available to use after EOL

also it is on the full app set in older apps

all my website work is with muse

""

Mohit

It is not available now Andrew, its been completely discontinued.

7:49 PM

on your website it still says available to use after mar 2020

""

Mohit

Allow me a moment.

7:53 PM

cant send the link

https://helpx.adobe.com/uk/muse/kb/adobe-muse-end-of-service.html

""

Mohit

We will continue to offer technical support to all active Creative Cloud customers until March 26, 2020.

7:56 PM

the Adobe Muse application will continue to open on your computer.

The fourth faq on that page

""

Mohit

Please allow me to connect you with the support team to assisst you with this. This may take upto 2 minute, please stay online.

7:59 PM

We are currently experiencing long wait times. If you are contacting us with questions concerning your subscription due to circumstances impacted by COVID-19, you can also visit our FAQ page.

You are now connected to Utsav, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Utsav

Hello, I'll be happy to assist you Andrew. As I have gone through your previous chat. I would like to inform you that adobe Muse is now completely out of service. So, I suggest you to buy Dreamweaver to carry on with your work.

Adobe Dreamweaver lets you design, code, and publish websites and web applications that look amazing on any size screen. This package also includes 100GB of Cloud storage, Adobe Portfolio, Adobe Fonts, and Adobe Spark with premium features.

8:06 PM

We were told we could keep using it after eol

it is on your website

https://helpx.adobe.com/uk/muse/kb/adobe-muse-end-of-service.html 

FAQ 4th one down

you can’t just stop it working after saying that we can use it after mar 2020

.

""

Utsav

May I know which PC you are using right now?

8:11 PM

Mac

""

Utsav

As I have checked in your account  your next renewal date of your plan is today. I hope you can see it too.

8:14 PM

I have tried to renew several times

Itried to update payment details several times

""

Utsav

As mentioned on the link it self that after 26th march you won't be able to make any updates in your account as the services were closed long enough.

you was able to use the application till now because your plan was active but now as your plan is expired you will not be able to renew it again as per the guide lines.

8:17 PM

So you you prevent me from renewing

harsh

really disappointed in adobe

""

Utsav

Andrew, I would really like to apologize for the inconvenience   you had to face but the application itself has been closed by the adobe's end and they have provided their customer's  to use the application until the plan is active, but there was no option of renewing the plan once it gets expired.

8:21 PM

.

on the adobe forum your staff are saying it is available with the full app £49 a month.

in the archive or older apps

""

Utsav

Andrew, that is not an authentic information.

8:27 PM

very upset with adobe

""

Utsav

I really would like to apologize for the inconvenience Andrew. If you would like you can buy Dreamweaver.

8:33 PM

[fotoroeder]

This forum will probably not being taken care of by any Adobe staff member - if you are lucky, I ask Preran (https://community.adobe.com/t5/user/viewprofilepage/user-id/10532889), if he can shed some clear light on this. Let me also add, that in my experience, since Muse is under EOL, it was mentioned several times at least in this forum, that using Muse needs a full CC-subscription.

That might be no help, I know …

As of this reading I only know about one app, that is able to let you edit a website, done with Muse (and published, of course - exported as html would also work, but this was not the main route to take with Muse, so …), named Pinegrow. You can see all elements but of course the appearance is totally different to Muse - it´s called "Code" and needs quite a learning curve … ! Dw might be able to do so as well but my experience with Dw is far too little.

Let me also add that IBE is still working at least on Macs. Some Windows machines have had issues since the last two months or so.

Kind Regards,

Uwe

[andrewd1261306]

Thanks Uwe. 

the problem is we were told all along that muse would be usable even if discontinued. I use muse to update my own website & now can't even access it. 
yes I will have to learn a new web design program but I invested a lot of time & money in muse & was told consistently that we could carry on using it. 

[guyd40156948]

Salut à tous, je suis dans le même cas avec 70 sites vitrines minimum en route, c'est l'enfer cette décision de couper net le logiciel, quelle est la solution claire et précise pour utiliser adobe muse maintenant ? Merci

[EnricoC]

Bonsoir, 

La seule solution est de souscrire à l'abonnement de toute la suite créative cloud.

Hier j'étais dans la panique car j'étais dans la même situation que toi. À force de lire les questions/réponses sur le forum j'ai crû comprendre que Muse, à partir de maintenant, ne marcherait que si on disposait de la suite complète. Ce matin j'ai testé sur mon compte Adobe pro et effectivement ça marche. Ça n'a pas été symple de trouver le logiciel. Il a fallu que je tombe sur des anciennes pages qui contenaient le lien vers le téléchargement mais à force de chercher j'y suis arrivé.

En tous les cas je te confirme que si tu veux que ça marche il faut souscrire à un abonnement complet... Chose que je trouve indécente de la part d'Adobe 

[guyd40156948]

Merci Enrico pour ta réponse, je vais tester cette solution, de mon coté je bossais avec les logiciels affinity pour le traitement d'image et pour plein de trucs, largement suffisant pour ce que je fais et évidemment bien moins cher que la suite Adobe on paye une fois 60 € et le logiciel est a nous. Là ce qu'ils font chez adobe c'est vraiment pas cool ils nous forcent la main je prend ça pour une forme de racket à l'américaine. C'est du banditisme...

[Preran]

Hi all,

I am checking with the product team about the policy for single app subscriptions. Please wait until I get back to you. 

Thanks,

Preran

[fotoroeder]

Many Thanks Preran, I think there´s some more information quite helpful.

Kind Regards,
Uwe

[hennahenns]

I have the same problem and I hope you find a good help to Adobe. Many Thanks to Preran!

[andrewd1261306]

https://helpx.adobe.com/uk/muse/kb/adobe-muse-end-of-service.html  

I know you’re no longer developing Adobe Muse, but will the program stop working on March 26, 2020 when support ends?

No, the Adobe Muse application will continue to open on your computer. You will be able to continue to edit existing or create new websites with the application. However, it is quite possible that web standards and browsers will continue to change after Adobe stops support for the application. After March 26, 2020 Adobe will no longer deliver compatibility updates with the Mac and Windows OS, or fix any bugs that might crop up when publishing Adobe Muse sites to the web

[alexandero27235521]

Thanks
Perron, I hope we can continue to use All Adobe Muse! We are waiting for a positive message. Alexander

[dave2800]

I know mine program no longer works. 

[andreab88523277]

Hi from Munich,

thx Preran, I built a lot websites in Muse, I urgently have to continue updating these sites, but a full adobe package is too expensive to me, I would appreciate a cheaper solution.

thx a lot, Andrea

[andrewd1261306]

I agree with Andrea, really bad timing from Adobe. 

[3 CLASSICA]

I'm not a-Muse-d about it... Adobe should reactivate Muse again...

[Preran · Accepted solution]

Hi all,

The article on Muse EOL has been updated to provide clarity around the policy https://helpx.adobe.com/muse/kb/adobe-muse-end-of-service.html

Just to be sure, there has been no change to the policy itself.  

To summarize the article:

• Singe app license holders must migrate to the CC all apps plan to continue using Adobe Muse.
• If you have a current subscription with Creative Cloud all apps, you should be able to locate Muse in the Older Apps section. To access Older Apps section, navigate to Settings in your CC desktop application, select Apps, and enable Show Older Apps.
• Adobe Muse will continue to open on your computer post the EOS date. You will be able to continue editing existing or creating new websites with Muse. However, it is quite possible that web standards and browsers will continue to change after Adobe stops support for the application. After March 26, 2020 Adobe will no longer deliver compatibility updates with Mac and Windows OS, or fix any bugs that might crop up when publishing Adobe Muse sites to the web.

Thanks,
Preran

[andrewd1261306]

So you have added that to cover yourselves. Luck I have a copy of the text on my desktop should I need to take it further. 

[Preran]

Andrew, can you share your copy here so that I understand where the discrepancy is?