MUSE 2017 will not start

[jamie45266176]

I can't start the new 2017 version of MUSE!

It crashes every time I try to start it.

Please help.

[roberta96735197]

I have this same problem. I literally closed the site I was working on, updated Muse because I figured 'why not?', and now it just crashes when I try to open my projects and I'm on a deadline.

We need help please!

[jamie45266176]

Try waiting for it to crash then pressing restart.

[Kratika Agarwal]

Hi,

What is the OS you are using?

Could you please share steps to reproduce the issue , or the website URL/ .Muse file, as I can't see Muse 2017 crashing.

Thanks

Kratika

[jamie45266176]

Hi,

I am using macOS Sierra 10.12.1

It is crashing when opening MUSE.

Thanks

[Sanjit_Das]

Hi Jamie

Is there any error message ? crash error ?

What happens if you try to open a file directly from desktop without opening Muse ?

Thanks,

Sanjit

[jamie45266176]

Opening a file from desktop works.

Error report: Adobe Muse CC Quit Unexpectadly

Problem details available.

[Sanjit_Das]

Can you please try to open Muse again and  check if still its the same issue ?

Thanks,

Sanjit

[jamie45266176]

Yes, same issue. Quitting on boot.

[AlexMadest]

I have found the solution. I have removed version 2017. I have removed all Muse folders. I have put 2015.2.1. I have updated to version 2017

[AlexMadest]

Sorry( hasn't helped (

[Preran]

Can you doing a clean install of Muse and let us know if it helped?

Uninstall Muse using Use the Creative Cloud Cleaner Tool to solve installation problems 

Reinstall Muse from the CC desktop app and let us know.

Thanks,

Preran

[jamie45266176]

I have just tried using the Cleaner Tool and I still can't start Muse. Any ideas?

[Kratika Agarwal]

Hi Jamie,

Can you try steps mentioned in thread Muse 2017 crashes as soon as I open it.   and let us know if it helps.

Thanks

Kratika

[jamie45266176]

I have now made the Library file visible and deleted the files as requested but Muse still will not start.

Jamie

[jamie45266176]

If I wait until Muse crashes then click 'Reopen' it will start.

[jamie45266176]

If I delete the installation and reinstall it will boot first time but then NOT boot again.

[thomask2267982]

Hi Preran,

when I get hold the Shift-key and click on the icon in finder / programs / adobe muse / Muse starts without problems. Start Muse without holding down the Shift key - Crash! Why is that?

My system is Sierra 10.12.1

clean install

Thomas

[piperbenny]

Shift-Click works for me, must be a safe boot version or something.....

[Arslan_Akhmedov]

Shift + Click prevent an app from re-opening its documents and windows.

I think the problem is when you try to re-open document created in old version of Muse.

Also, you can disable in-app documents reopening in Applications - System Preferences - General, just check  'close windows when quitting an app'

For me everything works fine.

[Preran]

I have marked this answer as correct only because this is the best answer we seem to have at the moment. Rest assured, the product team is investigating this issue, and after I have a better answer, I will post it here.

Thanks,

Preran

[jamie45266176]

Thanks Preran, for me the shift click doesn't work so I wonder if there is more than one issue? I look forward to being able to run the new software.

Jamie

[AzzieScott]

Im Having the same exact issue, Muse crashes upon launch. I did multiple clean installs and same result. Im running Mac OS 10.12.1

[jamie45266176]

Hi AzzieScott,

Have you had any luck resolving the problem starting Muse?

Jamie

[AzzieScott]

No Not at all. have you?