Unable to install Adobe Muse

[SolsticePaul]

Hi there. I'd very much like to try out Muse (I'm a paying Creative Cloud member), but I'm about to say to hell with it. Muse refuses to install. Here are the steps taken.

Ran the Muse installer throughApplication Manager. Installed. Clicked Launch App. No response. Search for muse, only found uninstaller. Uninstalled 99mb of invisible Muse.

Read forums. Deleted opm.db. Re-installed. No change in result.

Uninstalled Air. Re-installed Air. Re-installed Muse. No change in result.

I grabbed the system log which show an error with the "migration signature validation"

Any help would be appreciated.

Here are details:

Oct  6 14:56:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:56:42 -0800

Oct  6 14:56:44 Paul-Davidsons-MacBook-Pro authexec[424]: executing /Applications/Utilities/Adobe Application Manager/DECore/Setup.app/Contents/MacOS/Setup

Oct  6 14:56:46 Paul-Davidsons-MacBook-Pro [0x0-0x1c01c].com.Adobe.Uninstall Product[0]: application is not installed

Oct  6 14:56:56 Paul-Davidsons-MacBook-Pro com.apple.launchd[1] (com.apple.netauth.sysagent[382]): Exited with exit code: 255

Oct  6 14:57:25 Paul-Davidsons-MacBook-Pro [0x0-0x41041].com.google.GoogleTalkPluginD[459]: objc[459]: Class MacCocoaSocketServerHelper is implemented in both /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/MacOS/GoogleTalkPlugin and /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/Frameworks/libgoogletalkremoting.dylib. One of the two will be used. Which one is undefined.

Oct  6 14:57:26 Paul-Davidsons-MacBook-Pro [0x0-0x27027].com.google.Chrome[429]: CoreAnimation: rendering error 501

Oct  6 14:58:34 Paul-Davidsons-MacBook-Pro Google Chrome[429]: -deltaZ is deprecated for NSEventTypeMagnify.  Please use -magnification.

Oct  6 14:59:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:59:42 -0800

Oct  6 14:59:45 Paul-Davidsons-MacBook-Pro authexec[472]: executing /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper

Oct  6 15:01:03 Paul-Davidsons-MacBook-Pro hdiejectd[487]: running

Oct  6 15:01:03 Paul-Davidsons-MacBook-Pro KernelEventAgent[41]: tid 00000000 received event(s) VQ_LOWDISK, VQ_VERYLOWDISK (516)

Oct  6 15:01:10 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: main

Oct  6 15:01:10 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:10.901 InstallAdobeMuse[502:903] main

Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer begin with version 3.3.0.3670 on Mac OS 10.6.8 x86

Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Commandline is: -silent -eulaAccepted

Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

Oct  6 15:01:13 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer end with exit code 0

Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper begin with version (null) on Mac x86

Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Migration signature validation failed

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Got an unexpected fatal error while validating native package: Error: invalid migration signature

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer end with exit code 7

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Subprocess Application Installer failed (7)

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper end with exit code 7

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: Adobe Muse Installation Returns :: 7

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:25.442 InstallAdobeMuse[502:903] Adobe Muse Installation Returns :: 7

Oct  6 15:01:26 Paul-Davidsons-MacBook-Pro UnmountAssistant[513]: Volume unmounted successfully

Oct  6 15:01:36 Paul-Davidsons-MacBook-Pro hdiejectd[487]: quitCheck: calling exit(0)

Oct  6 15:02:33 Paul-Davidsons-MacBook-Pro /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[130]: No valid tickets, timing out

[Alpinerider]

I have managed to resolve the issue on my machine, after I was getting the problems with 'Adove Installer Corrupt' - the issue seems to be with a previous issue of Adobe Air. I uninstalled it and then re-ran Adobe Muse (v3_1) No problems now.

[Autoworldmobilia]

This is BS. Adobe should have fixed it by now. I have no problems with anything else. This is dumb.

[Autoworldmobilia]

Nothing here says to install the latest Adobe Air Application .. which worked.

Nobody could post this

?

[Vinayak_Gupta]

Thanks for the info. The following article was updated with the necessay troubleshooting steps to perform on encountering such error.

http://helpx.adobe.com/muse/kb/installer-file-damaged.html

Thanks,

Vinayak

[rolfpedersen]

Yes first time!

[yvdb1987]

Got the exact same problem. Also looked up the system log, here you go:

Oct  8 10:34:36 Youris-MacBook-Pro InstallAdobeMuse[22291]: main

Oct  8 10:34:36 Youris-MacBook-Pro [0x0-0x214214].com.adobe.PDApp[21859]: 2012-10-08 10:34:36.554 InstallAdobeMuse[22291:707] main

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Runtime Installer begin with version 3.3.0.3670 on Mac OS 10.7.4 x86

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Commandline is: -silent -eulaAccepted

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Installer[22293]: Runtime Installer end with exit code 0

Oct  8 10:34:37 Youris-MacBook-Pro Install Adobe Muse[22296]: Bootstrapper begin with version (null) on Mac x86

Oct  8 10:34:37 Youris-MacBook-Pro Install Adobe Muse[22296]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Oct  8 10:34:37 Youris-MacBook-Pro Install Adobe Muse[22296]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Application Installer begin with version 3.3.0.3670 on Mac OS 10.7.4 x86

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Oct  8 10:34:37 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Installed runtime (3.3.0.3670) located at /Library/Frameworks/Adobe AIR.framework

Oct  8 10:34:38 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

Oct  8 10:34:49 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Migration signature validation failed

Oct  8 10:34:49 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Got an unexpected fatal error while validating native package: Error: invalid migration signature

Oct  8 10:34:49 Youris-MacBook-Pro Adobe AIR Application Installer[22297]: Application Installer end with exit code 7

Oct  8 10:34:50 Youris-MacBook-Pro Install Adobe Muse[22296]: Subprocess Application Installer failed (7)

Oct  8 10:34:50 Youris-MacBook-Pro Install Adobe Muse[22296]: Bootstrapper end with exit code 7

Oct  8 10:34:50 Youris-MacBook-Pro InstallAdobeMuse[22291]: Adobe Muse Installation Returns :: 7

Oct  8 10:34:50 Youris-MacBook-Pro [0x0-0x214214].com.adobe.PDApp[21859]: 2012-10-08 10:34:50.130 InstallAdobeMuse[22291:707] Adobe Muse Installation Returns :: 7

Hope you'll be able to fix the issue any time soon.

[DaveMue]

Hi same problem here too,

first time install of Muse, OSX 10.8.2

08.10.12 12:26:25,045 Install Adobe Muse[1451]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse

08.10.12 12:26:25,283 Adobe AIR Application Installer[1452]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

08.10.12 12:26:26,274 Adobe AIR Application Installer[1452]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

08.10.12 12:26:38,161 Install Adobe Muse[1451]: Subprocess Application Installer failed (7)

08.10.12 12:26:38,161 Install Adobe Muse[1451]: Bootstrapper end with exit code 7

[nilsohman]

Same problem here as well!

First time install of Muse, OSX 10.8.2

[Jonathan_P__LEVY]

Hello,

I've the same problem here...
10.8.2, everything working except Muse not coming to my computer...
We'll find a way towards the bright side!

[sachinhasija]

Hello,

Could please refer to Post # 29 by Colby on forum post : http://forums.adobe.com/message/4761252#4761252

Please let us know the results.

Regards,

Sachin

[d0nut247]

i did all that a couple of times and it didnt work,

i got it to work by un-installing 'Adobe Air' as well as Muse, then

running the installer from colby link in post 29 which also forced the

Air install,

all working fine now. thanks

[Douglas Thomson]

Seems to be an issue with the latest update and 10.8.2. Muse worked fine on 10.8.2 beforehand latest Air update.

I downloaded the link Colby provided and all is well.

[ReneeP500]

I had the same issue on the Windows XP. I used the ADD/REMOVE program for Adobe Muse, I deleted the directory, then I used the Adobe Creative Suite Cleaner Tool to remove the rest of Adobe Muse. I rebooted, then was able to install througth the Application Manager. There is a Cleaner Tool for Windows and Mac as well.