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#1009 frustration. How to fix!?

Community Beginner ,
Aug 12, 2017 Aug 12, 2017

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Aloha.

One of my sites lost its ability to send/receive the simple email contact form.
I deleted the object, reinserted the object, and tried to publish.

I got the #1009 error about "cannot access a property or method of a null object reference".
I tried troubleshooting and was unsuccessful.

Since I designed it before Muse updated to responsive design,

I thought, ok. This site needs an update anyway:
So I rebuild the website (hours) and filed it under a learned experience.

Viola. I try to publish after the rebuild......and again: #1009 and muse crashes.

Now I am annoyed and trying to manage my client and my temper.

PLEASE HELP.

1) how do I fix?

2) how do I locate this "object" that "cannot be accessed?"

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correct answers 1 Correct answer

LEGEND , Aug 30, 2017 Aug 30, 2017

to good news = this site is fixable but it will take some work

your design of placing a text (browser width) on top of a div (also browser width) isn't going to work because the browser doesn't know what to do when it is pulled smaller

eg this;

Screenshot (67).png

should be this;

Screenshot (68).png

if you want the text box to GROW down as the browser gets smaller... thats going to make another problem on the divs below because they need to shrink and that will make spaces between them

  • here is an example of how the second one rendors on th
...

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Adobe Employee ,
Aug 30, 2017 Aug 30, 2017

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I got a muse file Looking into it.

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Adobe Employee ,
Aug 30, 2017 Aug 30, 2017

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Can I get .htaccess file where you are ftp/publishing file ? In order to get you download any ftp client like fileZilla , connect to ftp server and get .htaccess file.

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Adobe Employee ,
Aug 30, 2017 Aug 30, 2017

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We are internally able to reproduce this issue and will be fixed. Meanwhile in order to unblock you I need .htaccess file of the ftp upload.

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Community Beginner ,
Aug 29, 2017 Aug 29, 2017

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LEGEND ,
Aug 30, 2017 Aug 30, 2017

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to good news = this site is fixable but it will take some work

your design of placing a text (browser width) on top of a div (also browser width) isn't going to work because the browser doesn't know what to do when it is pulled smaller

eg this;

Screenshot (67).png

should be this;

Screenshot (68).png

if you want the text box to GROW down as the browser gets smaller... thats going to make another problem on the divs below because they need to shrink and that will make spaces between them

  • here is an example of how the second one rendors on the web = Home

here is the .muse file if you want it = Adobe Creative Cloud

the emails will work as required fields... we have already covered this but here are examples on hotmail (adobe bc hosted) + no cap

Screenshot (70).png

Screenshot (71).png

  • it is also worth noting that many of the images used are named badly; spaces, extra ___ --- and .png.png are all going to cause issues on old devices but these are easy to repair

p.s, the jpg image on the about page is too tight for such a large fluid page and I would make a better image or drop it and just have a fill color

Screenshot (69).png

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