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#1009 frustration. How to fix!?

Community Beginner ,
Aug 12, 2017

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Aloha.

One of my sites lost its ability to send/receive the simple email contact form.
I deleted the object, reinserted the object, and tried to publish.

I got the #1009 error about "cannot access a property or method of a null object reference".
I tried troubleshooting and was unsuccessful.

Since I designed it before Muse updated to responsive design,

I thought, ok. This site needs an update anyway:
So I rebuild the website (hours) and filed it under a learned experience.

Viola. I try to publish after the rebuild......and again: #1009 and muse crashes.

Now I am annoyed and trying to manage my client and my temper.

PLEASE HELP.

1) how do I fix?

2) how do I locate this "object" that "cannot be accessed?"

Most Valuable Participant
Correct answer by Ussnorway | Most Valuable Participant

to good news = this site is fixable but it will take some work

your design of placing a text (browser width) on top of a div (also browser width) isn't going to work because the browser doesn't know what to do when it is pulled smaller

eg this;

Screenshot (67).png

should be this;

Screenshot (68).png

if you want the text box to GROW down as the browser gets smaller... thats going to make another problem on the divs below because they need to shrink and that will make spaces between them

  • here is an example of how the second one rendors on the web = Home

here is the .muse file if you want it = Adobe Creative Cloud

the emails will work as required fields... we have already covered this but here are examples on hotmail (adobe bc hosted) + no cap

Screenshot (70).png

Screenshot (71).png

  • it is also worth noting that many of the images used are named badly; spaces, extra ___ --- and .png.png are all going to cause issues on old devices but these are easy to repair

p.s, the jpg image on the about page is too tight for such a large fluid page and I would make a better image or drop it and just have a fill color

Screenshot (69).png

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#1009 frustration. How to fix!?

Community Beginner ,
Aug 12, 2017

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Aloha.

One of my sites lost its ability to send/receive the simple email contact form.
I deleted the object, reinserted the object, and tried to publish.

I got the #1009 error about "cannot access a property or method of a null object reference".
I tried troubleshooting and was unsuccessful.

Since I designed it before Muse updated to responsive design,

I thought, ok. This site needs an update anyway:
So I rebuild the website (hours) and filed it under a learned experience.

Viola. I try to publish after the rebuild......and again: #1009 and muse crashes.

Now I am annoyed and trying to manage my client and my temper.

PLEASE HELP.

1) how do I fix?

2) how do I locate this "object" that "cannot be accessed?"

Most Valuable Participant
Correct answer by Ussnorway | Most Valuable Participant

to good news = this site is fixable but it will take some work

your design of placing a text (browser width) on top of a div (also browser width) isn't going to work because the browser doesn't know what to do when it is pulled smaller

eg this;

Screenshot (67).png

should be this;

Screenshot (68).png

if you want the text box to GROW down as the browser gets smaller... thats going to make another problem on the divs below because they need to shrink and that will make spaces between them

  • here is an example of how the second one rendors on the web = Home

here is the .muse file if you want it = Adobe Creative Cloud

the emails will work as required fields... we have already covered this but here are examples on hotmail (adobe bc hosted) + no cap

Screenshot (70).png

Screenshot (71).png

  • it is also worth noting that many of the images used are named badly; spaces, extra ___ --- and .png.png are all going to cause issues on old devices but these are easy to repair

p.s, the jpg image on the about page is too tight for such a large fluid page and I would make a better image or drop it and just have a fill color

Screenshot (69).png

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Aug 12, 2017 0
Community Beginner ,
Aug 12, 2017

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Furthermore, I have

uninstalled the Creative Cloud App,

restarted the computer,

reinstalled the Creative Cloud App,

Opened Muse,

Tried to FTP upload

and still:  #1009

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Aug 12, 2017 0
Adobe Community Professional ,
Aug 13, 2017

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Did you build your site from scratch or by copy and paste?

Maybe you have copied the error as well?

Did you check your ELEMENTS panel for some missing?

Preran​ is there a list of errors, so that people can watch out?

I couldn´t find one easily and it would be great to find this easily .

Best Regards,

Uwe

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Aug 13, 2017 1
Adobe Employee ,
Aug 14, 2017

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Hi Uwe,

Great idea. Let me see if we do have such a list of common messages, and if we can document it. Will discuss it with my team and let you know. Give me some time.

Thanks,

Preran

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Aug 14, 2017 2
Adobe Community Professional ,
Aug 14, 2017

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Anytime you need.

THX

Uwe

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Aug 14, 2017 0
Community Beginner ,
Aug 16, 2017

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Went through and individually build/inserted each new image.

Erased Contact and Menu and photo gallery widgets and re-created them.

Changed all "web-fonts" to system fonts.

HELP

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Aug 16, 2017 0
Community Beginner ,
Aug 16, 2017

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ELEMENTS is not a panel.

However there is no exclamation marks next to any of the assets on the ASSETS panel.

PLEASE ADVISE.

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Aug 16, 2017 0
Community Beginner ,
Aug 22, 2017

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I have sent you a private message with a link to the .muse file.

Any help is GREATLY  appreciated.

THANK YOU

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Aug 22, 2017 0
Most Valuable Participant ,
Aug 22, 2017

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you need to share the FILE and send a public link to that before I can open it... even as a private message to just me it still needs to be a public link

EDIT; I owe you an apology mate... Adobe cloud share isn't working today!

watch this to see what the link is mate

p.s sorry Adobe CC was running slow today so my screen capture looks a bit blank at points

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Aug 22, 2017 0
Community Beginner ,
Aug 23, 2017

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this says uplink link

Adobe Creative Cloud

does this work?

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Aug 23, 2017 0
Most Valuable Participant ,
Aug 23, 2017

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mmccagh23  wrote

does this work?

no Adobe share is still offline... you can use a dropbox service or wait for them to get it working again

sorry but those are the only options at this time

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Aug 23, 2017 1
Most Valuable Participant ,
Aug 13, 2017

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a null reference is a code term for blank space... I would assume some code in the form is not allowed to run on who ever your host server is

p.s, are you using a US based email service like hotmail?

yes = make sure you have name, address and message set to required fields.

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Aug 13, 2017 1
Community Beginner ,
Aug 16, 2017

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It's hosted on godaddy.

I have tried all these suggestions.

NOTHING WORKS.

#frustration building and client getting impatient

A REAL PERSON ON THE PHONE OR LOOKING THE SITE FILE WOULD BE HELPFUL.

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Aug 16, 2017 0
Most Valuable Participant ,
Aug 16, 2017

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mmccagh23  wrote

It's hosted on godaddy.

I have tried all these suggestions.

NOTHING WORKS.

#frustration building and client getting impatient

A REAL PERSON ON THE PHONE OR LOOKING THE SITE FILE WOULD BE HELPFUL.

I'm happy to take a look at the site file if you post it... to be clear, I don't work for Adobe but we need the .muse file however (not a html) to be able to test | fix the issue

I would also publish your site to a free test site on Adobe BC... at the very least this will help remove godaddy as the cause of the issue

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Aug 16, 2017 0
Community Beginner ,
Aug 16, 2017

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Aug 16, 2017 0
Community Beginner ,
Aug 16, 2017

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how do i get you the .muse file?

by email ?

what email address?

please and thank you

ps. IS THIS SAFE?

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Aug 16, 2017 0
Most Valuable Participant ,
Aug 16, 2017

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fyi the form on that page will not work in the US because the fields are not set as required... US law doesn't allow that type of email anymore because of spam

Screenshot (1307).png

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Aug 16, 2017 1
Most Valuable Participant ,
Aug 16, 2017

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mmccagh23  wrote

how do i get you the .muse file?

by email ?

what email address?

please and thank you

ps. IS THIS SAFE?

do NOT try to send a .muse file by email

  • you can use dropbox but I like to use the Adobe cloud for .muse files... you can use the Adobe cc app but imo a browser is best... log into Adobe

Screenshot (1308).png

  • create a folder first i.e, "Muse files"... helps keep it from becoming a mess

Screenshot (1309).png

  • then upload the .muse file into this folder and select the "send link" option to make a public link... you can post this public link to the forum (everyone can use it) or just to one person as a private message

Screenshot (1310).png

P.S, its a good way to work with others and works for the CC lib files as well... make a fresh folder for each project is best practice ime... here is a copy of some basic design files Dani made in one of her demo tutorials

link = Adobe Creative Cloud

Screenshot (1311).png

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Aug 16, 2017 1
Community Beginner ,
Aug 22, 2017

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THANK YOU. I have sent you a private message with a link to the .muse file.

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Aug 22, 2017 0
Community Beginner ,
Aug 16, 2017

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Do you know how annoying it is to

make changes, attempt FTP upload, have muse crash

and make changes attempt FTP upload, have muse crash

and make changes attempt FTP upload, have muse crash

and make changes attempt FTP upload, have muse crash

and make changes attempt FTP upload, have muse crash

and make changes attempt FTP upload, have muse crash

About to consider looking for alternative web design software.......

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Aug 16, 2017 1
Community Beginner ,
Aug 16, 2017

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I exported the site as HTML and saved it.

can someone at ADOBE look at it?

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Aug 16, 2017 0
Community Beginner ,
Aug 23, 2017

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hello??? ADOBE? ABOUT TO LOSE A PAYING CUSTOMER.....

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Aug 23, 2017 0
Adobe Employee ,
Aug 24, 2017

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Hi Michael,

The Adobe share services were offline yesterday, apologize for that. I see that you have contacted the support team. They should be getting in touch with you for further investigation.

Can you keep this post updated on how the investigation goes?

Thanks,

Preran

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Aug 24, 2017 0