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2017.1 crashes on copy paste, hangs on checking for site updates before publish

Engaged ,
Aug 23, 2017

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Hi,

I was happy to see the update tonight but I have had several crashes copy / pasting text in from Google translate. I have four languages with a page for each translation.

I resorted to copy / pasting the whole block (background and text frame) from within Muse itself, i.e. copying the UK 'block' into the other pages rather than overwriting the text itself.

Each time I pasted the text, Muse would freeze requiring a force restart.

Past this, I am unable to upload to FTP using Muse as it hangs on checking site for changes regardless of whether I choose to upload all or modified files.

I have a large site file and experience flakiness here and there but currently am unable to upload changes to the site at all.

Any thoughts or solutions would be appreciated.

Thanks,

Andrew

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2017.1 crashes on copy paste, hangs on checking for site updates before publish

Engaged ,
Aug 23, 2017

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Hi,

I was happy to see the update tonight but I have had several crashes copy / pasting text in from Google translate. I have four languages with a page for each translation.

I resorted to copy / pasting the whole block (background and text frame) from within Muse itself, i.e. copying the UK 'block' into the other pages rather than overwriting the text itself.

Each time I pasted the text, Muse would freeze requiring a force restart.

Past this, I am unable to upload to FTP using Muse as it hangs on checking site for changes regardless of whether I choose to upload all or modified files.

I have a large site file and experience flakiness here and there but currently am unable to upload changes to the site at all.

Any thoughts or solutions would be appreciated.

Thanks,

Andrew

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Aug 23, 2017 0
Engaged ,
Aug 23, 2017

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In fact I can't really quite Muse without force quitting and restarting. I am going to try uninstalling and re-installing from new.

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Aug 23, 2017 0
Engaged ,
Aug 23, 2017

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No change, unfortunately, uploading to HTML also hangs at 20%, so at the moment I am unable to make changes or publish any revised version of the client site 😞

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Aug 23, 2017 0
Engaged ,
Aug 23, 2017

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Turning off IBE in one site has helped prompt the upload (and turning it back on again, and re-uploading) but the main site I am having problems with is hanging again at 13% upload progress.

I used to get this hating at 11% unless i restarted and only had Muse open, however this workaround is currently not working with 2017.1

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Aug 23, 2017 0
Adobe Employee ,
Aug 24, 2017

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Apologize for your frustration. Can you send me your Adobe ID, location, and phone number along with a URL to this post. To send a private message, click my picture and use the Message button. I will raise a support case for investigation.


For quick help, you can contact the support team directly using this link. Contact Customer Care

Thanks,

Preran

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Aug 24, 2017 0
Aug 25, 2017

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Hey Studio96,

have you got any call back from the support team and got the issue fixed?

If no, would you mind sharing your .muse file with me?

For sharing the muse file you can upload it to Dropbox or WeTransfer and send it across to me in a private message.

A private message can be done by clicking on my username and choosing "'message" option.

Regards,

Ankush

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Aug 25, 2017 0
Engaged ,
Aug 25, 2017

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Hi Ankush,

Thanks for the reply, I have not had a call I'm afraid.

I sent the link to the public file in Creative Cloud by reply to your email yesterday.

I will DM the link again to you now.

Thanks,

Andrew

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Aug 25, 2017 0
Aug 25, 2017

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Oh thanks, I got your file. will be going through it shortly.

Appreciate your patience.

Regards,

Ankush

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Aug 25, 2017 0
Aug 25, 2017

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Hey Andrew,

I have tried all sort of copy, cut and  paste in your file both internally and externally but it works the same way and didn't freeze on me.

Initially I observer a bit Lag, at this moment I suggest you to just hold wait a bit till it performs the action this way you can avoid crash.

Gradually while working once the process are cached in the systems memory, it will start performing well.

Regards,

Ankush

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Aug 25, 2017 0
Engaged ,
Aug 25, 2017

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Hi Ankush,

Really appreciate your time, thank you.

Did you try copying and pasting from google translate into the yellow text box on the german and dutch Kingsdown Park pages, desktop and mobile? I experienced lots of issues here.

Were you also able to replicate and upload to an FTP without it hanging?

Thank you,

andrew

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Aug 25, 2017 0
Adobe Employee ,
Aug 25, 2017

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Hi Andrew,

Can you please share a screenshot where the hang is happening while uploading.

Regards,

Akshay

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Aug 25, 2017 0
Engaged ,
Aug 25, 2017

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Its at 13%!just when the optimising assets finishes and the html export begins.

Thanks

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Aug 25, 2017 0
Studio96 LATEST
Engaged ,
Aug 25, 2017

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Plus i find the only way that it will usually ftp is by restarting the Mac and only having Muse open immediately after restarting.

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Aug 25, 2017 0