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adobe muse cc not working

New Here ,
Nov 18, 2017

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Hi All,

I recently bought a new windows 10 tablet (Acer Switch 3) to replace an old one. I successfully installed the latest version of Muse CC 2018 on my new computer, but on start-up it always crashes with the error message: Adobe Muse cc not working. I have tried reinstalling Muse several times and I have used the Adobe install cleaner tool. I have removed software that may be causing a conflict, like antivirus software and firewalls and I have also reinstalled Windows 10 with all of the latest updates. I have installed the log collector tool and contacted Adobe chat support for assistance (who remotely took over my computer and made some configuration changes). Unfortunately nothing so far has worked and Muse 2018 continues to crash on start-up. As a test I also installed Muse 2017 which crashed in exactly the same way, but the 2015 version did work and open with no issues. If anyone can suggest any solutions it would be greatly appreciated. Thanks in advance.

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adobe muse cc not working

New Here ,
Nov 18, 2017

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Hi All,

I recently bought a new windows 10 tablet (Acer Switch 3) to replace an old one. I successfully installed the latest version of Muse CC 2018 on my new computer, but on start-up it always crashes with the error message: Adobe Muse cc not working. I have tried reinstalling Muse several times and I have used the Adobe install cleaner tool. I have removed software that may be causing a conflict, like antivirus software and firewalls and I have also reinstalled Windows 10 with all of the latest updates. I have installed the log collector tool and contacted Adobe chat support for assistance (who remotely took over my computer and made some configuration changes). Unfortunately nothing so far has worked and Muse 2018 continues to crash on start-up. As a test I also installed Muse 2017 which crashed in exactly the same way, but the 2015 version did work and open with no issues. If anyone can suggest any solutions it would be greatly appreciated. Thanks in advance.

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Nov 18, 2017 0
Preran LATEST
Adobe Employee ,
Nov 20, 2017

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This is a long shot, but can you check if you have updated all drivers on your device? Also did the folks at Customer Support say that your issue does not have a solution? Do you have a case number to share with me? To share the case number, click my picture and use the Message button.

Thanks,

Preran

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Nov 20, 2017 1