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Adobe Muse Contact Form Messages Not Getting To Zoho Mail

Community Beginner ,
Nov 03, 2017

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I have encountered an issue with Adobe Muse contact forms and having spent 45 minutes speaking to Muse technical support who have concluded that the issue lies with Zoho Mail, Adobe believes Zoho is blocking Muse contact form submissions. Adobe demonstrated it working fine on other platforms like gmail, outlook mail, roundcube. However Zoho.eu finds no issue on their end and the email address hosted by them is receiving mail from roundcube, gmail. outlook mail, jotform etc without any issues and they have suggested getting hold of the smtp out logs from muse for the contact form... I have asked Adobe for these but it seems a bit difficult.

Any ideas?

Well, I solved my own problem. I don't know if it will help anyone else, but I logged into my cpanel for my website host and changed my mail exchange settings from local to remote. I am now receiving my Muse forms in Zoho. It looks a little strange because they are to your email from your email, so they are showing up as from "Me", but it works.

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Adobe Muse Contact Form Messages Not Getting To Zoho Mail

Community Beginner ,
Nov 03, 2017

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I have encountered an issue with Adobe Muse contact forms and having spent 45 minutes speaking to Muse technical support who have concluded that the issue lies with Zoho Mail, Adobe believes Zoho is blocking Muse contact form submissions. Adobe demonstrated it working fine on other platforms like gmail, outlook mail, roundcube. However Zoho.eu finds no issue on their end and the email address hosted by them is receiving mail from roundcube, gmail. outlook mail, jotform etc without any issues and they have suggested getting hold of the smtp out logs from muse for the contact form... I have asked Adobe for these but it seems a bit difficult.

Any ideas?

Well, I solved my own problem. I don't know if it will help anyone else, but I logged into my cpanel for my website host and changed my mail exchange settings from local to remote. I am now receiving my Muse forms in Zoho. It looks a little strange because they are to your email from your email, so they are showing up as from "Me", but it works.

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Nov 03, 2017 0
Nov 03, 2017

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Hi Grantdj,

Sorry that I don't have too much knowledge about Zoho mail, so can you please help with some basic questions?

1) Is Zoho your hosting provider as well?

2) So they work on SMTP based email system?

Moreover, Muse uses sendmail function in PHP for the contact form. To use SMTP, I suggest using a third-party widget like Jotform. https://musewidgets.com/products/jotform-widget

Thanks,

Ankush

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Nov 03, 2017 1
Community Beginner ,
Nov 06, 2017

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Hi Ankush

Thanks for your reply.

To answer your questions:

1) no zoho only host the emails

2) zoho uses imap and exchange

I simply want muse form submissions to go to “email@mydomain.com”, the email happens to be hosted by zoho but the domain is the same as the ftp domain. Am just being overly simplistic in thinking muse would just forward the contact to the email address I enter into the form setup.

The main attraction using muse forms is that unlike jotform there is no 3rd party branding or additional fees. So jotform is a less than ideal solution, I suppose I naïvely assumed it would just send to the designated email address as long as it matched the ftp domain without complicated issues.

Thanks again

Grant

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Nov 06, 2017 0
Community Beginner ,
Nov 08, 2017

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I am having the same issue and am using Zoho as a third-party mail server. My website is hosted through Bluehost but my MX records only point to Zoho. I don't receive any mail to Bluehost because of this and everything is migrated to Zoho. I haven't had any other issues until I set up forms on Muse. None of my Muse forms were showing up in my Zoho inbox, so I logged into Bluehost and there they were... in my mailbox with no other mail. What I am thinking is that Muse forms sends via mail.domain.com, which typically is your web host's mail server. I wish I knew a way around this.

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Nov 08, 2017 0
Most Valuable Participant ,
Nov 08, 2017

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fyi Microsoft Exchange got a new release about 4 months ago that changed most of the back end code and brings the old systems into line with the modern world

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Nov 08, 2017 0
Community Beginner ,
Nov 08, 2017

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Well, I solved my own problem. I don't know if it will help anyone else, but I logged into my cpanel for my website host and changed my mail exchange settings from local to remote. I am now receiving my Muse forms in Zoho. It looks a little strange because they are to your email from your email, so they are showing up as from "Me", but it works.

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Nov 08, 2017 0
New Here ,
Nov 08, 2017

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Hello, I am having the same issue. Everything was working fine with my Zoho mail and all of the sudden my clients weren't able to receive emails via muse form. The issue started about a week ago and I have been tying to figure this out since. I spent a few hours on the phone with Zoho and Godaddy trying to troubleshoot the issue but both parties said that everything is fine on their side and they recommended contact adobe.

I also get the 3 green arrows saying that it's working fine when diagnosing php version, mail configuration and spam control.

Please let let me know if you need my muse document to investgate the issue further? One of the websites I am having the issue is www.lateapexss.com

Please advise how to fix this.

Thank you.

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Nov 08, 2017 0
Grantdj LATEST
Community Beginner ,
Nov 09, 2017

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All Adobe said was "We apologize for the inconvenience muse contact form does not work on smtp connection. I would suggest you to use any third party contact form in your muse site which works with smtp."  - I suppose SMTP is not a very common email comms method which is why the Muse developers didn't think it was worth putting the coding time for it in the PHP backend to support it.

Thanks to Laurenj10549023 for solving the issue. I can live with "Me" on the email, its the form content which has the contact name that matters anyway.

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Nov 09, 2017 0