Adobe MUSE doesn't open on macOS Catalina

[Kristel Volkaerts]

Hello, on trying to open the adobe MUSE app I get an error. Is this because of my update to macOSCatalina? Or shouldn't this give any problem normally? If it shouldn't, could I get any help solving the problem? Thanks in advance of your answer. 

[Günter Heißenbüttel]

Muse normally is running fine on Catalina. Which Muse version are you using?

[Kristel Volkaerts]

Hello Günter, I am using MUSE CC 2018. 

[Günter Heißenbüttel]

Muse 2018..0, 2018.1 and 2018.1.1 (the newest and last version) ar working fine with Catalina.

I’d suggest to establish a new user on your Mac, in order to test, whether Muse will work under this account.

[Kristel Volkaerts]

Yes, the app opens again in the new user. Any idea what might cause the problem on my old account? The error I get says: "Adobe MUSE CC discovered an error and will be closed. Report the latest actions that you performed before the error occured."

UPDATE: uninstalled the app, installed it again and it's working again!

Thanks for the help!

[Günter Heißenbüttel]

Try this:

1. Quit Muse.
2. Go to your user library (not system library!) You access your user library by opening the Finder menu "Go"; pressing the alt key will reveal the entry "Library". Select it.
3. In your library folder go to "Preferences/Adobe" and find "Adobe Muse CC".
4. Move the content of this folder to the thrash, but don’t empty the thrash, in order to eventuall recover the data, if the process fails.
5. Restart Muse and see, what happens.

[Kristel Volkaerts]

All working again! Thank you very much for your support!