• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
1

Adobe Muse loads and immediately closes (new laptop)

Community Beginner ,
Jul 05, 2020 Jul 05, 2020

Copy link to clipboard

Copied

My old laptop crashed, purchased a new HP Pavilion 10 GEN i7. Muse starts loading and then immediately closes, I have completely deleted antivirus software, created new profile, deleted multiple times and redownloaded, even tried 2017 version with no luck, I get no codes, muse log below. I have tried opening all ways I know directly with my website files, run as admin etc. Any help would be greatly appreciated. 

 

Faye T.

Logging ended at: Mon Jun 29 14:26:51 2020

Logging in build 2018.1.1.6 started at: Mon Jun 29 14:27:10 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:49:58 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:50:27 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:51:09 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:51:32 202

 

TOPICS
Download and install

Views

15.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Jul 11, 2020 Jul 11, 2020

OK so we know the culprit is a missing or corrupted driver called PlugPlugOwl.dll.

Try replacing the bad driver in Muse with with a healthy one from InDesign or Bridge. 

 

 

Votes

Translate

Translate
Explorer , Jun 21, 2021 Jun 21, 2021

I'm finally able to get Muse to open on my new PC! (2.80GHz processor; 64 bit)

 

I moved the PlugPlugOwl.dll from Bridge and received the following "entry point not found"

CoCoRojo_0-1624308438924.png

So I then went back into the Bridge folder and copied the two files that were titled "Vulcan" and pasted them into the Muse folder. Muse now opens and stays open. I've opened my two websites in Muse and everything is there. So exciting.

 

Votes

Translate

Translate
Community Expert ,
Jul 05, 2020 Jul 05, 2020

Copy link to clipboard

Copied

Assuming you're on Win 10, disconnect your PC from the Internet BEFORE you launch Muse.

Once Muse is working, then you should be able to safely re-connect to the Internet.

 

Incidentally, Muse is discontinued software that's no longer supported.  Use it at your own risk. 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 06, 2020 Jul 06, 2020

Copy link to clipboard

Copied

I have tried this many times also, still doing the same thing. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2020 Jul 06, 2020

Copy link to clipboard

Copied

1. Run the Adobe Cleaner Tool to remove old products.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2. Restart computer.

3. Install the latest Creative Cloud Desktop App.

4. Install latest version of Muse.

5. Unplug your computer from the Internet.

6. Restart your computer in Safe Mode with networking.
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

6. Launch Muse from your Windows Start Menu.

7. Go to File > Open to find your Muse project.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 08, 2020 Jul 08, 2020

Copy link to clipboard

Copied

Thanks for helping me with this Nancy, I have performed all the above list and when in safe mode with networking internet disconnected it hangs up for about 2 minutes and disappears. Please see attached screenshot.  I Have also tried in normal mode no internet by direct file and the start menu. Unfortunately it still loads and disappers after about 2-3 seconds. 

 

Faye TantScreenshot (12).png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 08, 2020 Jul 08, 2020

Copy link to clipboard

Copied

Is your Paid Creative Cloud All Apps plan in good standing?

Please log-in to your account below to ensure your account is active and payment details are correct.
https://account.adobe.com/plans

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 08, 2020 Jul 08, 2020

Copy link to clipboard

Copied

Yes, have had CC for 5 years. All other Apps Illustrator, Indesign, Photoshop work perfect.

 

Faye Tant 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 09, 2020 Jul 09, 2020

Copy link to clipboard

Copied

I'm at wit's end with this issue, my business has 3 websites we aren't able to make any changes to. After I uninstalled CC and reinstalled I have tried a new user with full control and does the exact same thing. Have tried with no network, holding shift key, tried opening in the background with no avail. All my other CC apps work perfectly and have been working perfectly. I'm up for any suggestions that may help with this issue. 

Faye Tant

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 09, 2020 Jul 09, 2020

Copy link to clipboard

Copied

Do you have another computer you can install on?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 09, 2020 Jul 09, 2020

Copy link to clipboard

Copied

I just downloaded CC and muse app on my desktop at work and muse opened fine.  I really need it on my laptop. Thought a brand new laptop would simplify things but not my luck this time.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 09, 2020 Jul 09, 2020

Copy link to clipboard

Copied

From your Windows Event Viewer, what do the crash logs say is the faulting module?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 09, 2020 Jul 09, 2020

Copy link to clipboard

Copied

Screenshot (17).pngScreenshot (18).pngScreenshot (19).png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 10, 2020 Jul 10, 2020

Copy link to clipboard

Copied

I don't see what I'm looking for in any of your screenshots.

 

Faulting application name:

Faulting Module Name:

Exception code:

Fault offset:

Faulting process ID:

Faulting application start time:

Faulting application path:

Faulting module path:

 

Do you have all the latest Win10 updates?

Also do you have the latest graphics drivers from the card manufacturer's website? 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 10, 2020 Jul 10, 2020

Copy link to clipboard

Copied

Okay, I think tis is the one you need. I just double checked and Windows 10 is up to date and checked the graphics driver and it say it is the latest driver. Screenshot (20).png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 10, 2020 Jul 10, 2020

Copy link to clipboard

Copied

This is the latest.Screenshot (21).png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 11, 2020 Jul 11, 2020

Copy link to clipboard

Copied

OK so we know the culprit is a missing or corrupted driver called PlugPlugOwl.dll.

Try replacing the bad driver in Muse with with a healthy one from InDesign or Bridge. 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 11, 2020 Jul 11, 2020

Copy link to clipboard

Copied

Thanks so much Nancy, you are a life saver. Working perfectly now.

 

Faye Tant

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 13, 2020 Oct 13, 2020

Copy link to clipboard

Copied

Thanks Mate.... ur conversations helped me resolve this quickly.....

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 13, 2020 Oct 13, 2020

Copy link to clipboard

Copied

Thank You Nancy

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 08, 2021 May 08, 2021

Copy link to clipboard

Copied

Nancy, I'm having the same problem with a new Dell laptop. Can you please explain how to replace the bad PlugPlugOwl.dll in Muse with a healthy one from InDesign or Bridge? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 08, 2021 May 08, 2021

Copy link to clipboard

Copied

Hi @CoCo Rojo,

Use Windows File Explorer and search your Program Files folder for PlugPlugOwl.dll. Make sure to show hidden files & folders and full file paths. 

 

Copy the file and paste it into the equivalent location in Muse.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

Nancy, I was able to find the PluPlugOwl.dll file and paste it in the Muse folder; thanks for your help. But Muse is still not opening. It now says, "Entry Point Not Found" "The procedure entry point ??1|VulcanMessageListener@api5@vulcan@adobe@@UEAAAXZ could not be located in the dynamic link library C:\Program Files\Adobe\Adobe Mue CC 2018\PlugPlugOwl.dll." Any additional advice would be appreciated. Thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

(I typed the above error message by hand, so please disregard any type-os)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

I continued to research this, and apparently the min requirement is a 2.0 GHz processor, and my Microsoft Surface Book 3 has 1.3 GHz, so that may be why as well. I had never been able to use Muse on the surface tablet, but it works on the other laptop with a higher than 2.0 GHz processor. Sadness....

So, check your stats on your computer, and see if that is the case.  If so, you will need a faster processor, unfortunately.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines