Adobe Muse loads and immediately closes (new laptop)

Community Beginner ,
Jul 05, 2020 Jul 05, 2020

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My old laptop crashed, purchased a new HP Pavilion 10 GEN i7. Muse starts loading and then immediately closes, I have completely deleted antivirus software, created new profile, deleted multiple times and redownloaded, even tried 2017 version with no luck, I get no codes, muse log below. I have tried opening all ways I know directly with my website files, run as admin etc. Any help would be greatly appreciated. 

 

Faye T.

Logging ended at: Mon Jun 29 14:26:51 2020

Logging in build 2018.1.1.6 started at: Mon Jun 29 14:27:10 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:49:58 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:50:27 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:51:09 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:51:32 202

 

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correct answers 1 Correct Answer

Adobe Community Professional , Jul 11, 2020 Jul 11, 2020
OK so we know the culprit is a missing or corrupted driver called PlugPlugOwl.dll. Try replacing the bad driver in Muse with with a healthy one from InDesign or Bridge. 

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Adobe Community Professional ,
Jul 05, 2020 Jul 05, 2020

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Assuming you're on Win 10, disconnect your PC from the Internet BEFORE you launch Muse.

Once Muse is working, then you should be able to safely re-connect to the Internet.

 

Incidentally, Muse is discontinued software that's no longer supported.  Use it at your own risk. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 06, 2020 Jul 06, 2020

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I have tried this many times also, still doing the same thing. 

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Adobe Community Professional ,
Jul 06, 2020 Jul 06, 2020

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1. Run the Adobe Cleaner Tool to remove old products.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2. Restart computer.

3. Install the latest Creative Cloud Desktop App.

4. Install latest version of Muse.

5. Unplug your computer from the Internet.

6. Restart your computer in Safe Mode with networking.
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

6. Launch Muse from your Windows Start Menu.

7. Go to File > Open to find your Muse project.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 08, 2020 Jul 08, 2020

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Thanks for helping me with this Nancy, I have performed all the above list and when in safe mode with networking internet disconnected it hangs up for about 2 minutes and disappears. Please see attached screenshot.  I Have also tried in normal mode no internet by direct file and the start menu. Unfortunately it still loads and disappers after about 2-3 seconds. 

 

Faye TantScreenshot (12).png

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Adobe Community Professional ,
Jul 08, 2020 Jul 08, 2020

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Is your Paid Creative Cloud All Apps plan in good standing?

Please log-in to your account below to ensure your account is active and payment details are correct.
https://account.adobe.com/plans

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 08, 2020 Jul 08, 2020

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Yes, have had CC for 5 years. All other Apps Illustrator, Indesign, Photoshop work perfect.

 

Faye Tant 

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Community Beginner ,
Jul 09, 2020 Jul 09, 2020

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I'm at wit's end with this issue, my business has 3 websites we aren't able to make any changes to. After I uninstalled CC and reinstalled I have tried a new user with full control and does the exact same thing. Have tried with no network, holding shift key, tried opening in the background with no avail. All my other CC apps work perfectly and have been working perfectly. I'm up for any suggestions that may help with this issue. 

Faye Tant

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Adobe Community Professional ,
Jul 09, 2020 Jul 09, 2020

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Do you have another computer you can install on?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 09, 2020 Jul 09, 2020

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I just downloaded CC and muse app on my desktop at work and muse opened fine.  I really need it on my laptop. Thought a brand new laptop would simplify things but not my luck this time.

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Adobe Community Professional ,
Jul 09, 2020 Jul 09, 2020

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From your Windows Event Viewer, what do the crash logs say is the faulting module?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 09, 2020 Jul 09, 2020

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Screenshot (17).pngScreenshot (18).pngScreenshot (19).png

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Adobe Community Professional ,
Jul 10, 2020 Jul 10, 2020

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I don't see what I'm looking for in any of your screenshots.

 

Faulting application name:

Faulting Module Name:

Exception code:

Fault offset:

Faulting process ID:

Faulting application start time:

Faulting application path:

Faulting module path:

 

Do you have all the latest Win10 updates?

Also do you have the latest graphics drivers from the card manufacturer's website? 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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Okay, I think tis is the one you need. I just double checked and Windows 10 is up to date and checked the graphics driver and it say it is the latest driver. Screenshot (20).png

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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This is the latest.Screenshot (21).png

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Adobe Community Professional ,
Jul 11, 2020 Jul 11, 2020

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OK so we know the culprit is a missing or corrupted driver called PlugPlugOwl.dll.

Try replacing the bad driver in Muse with with a healthy one from InDesign or Bridge. 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jul 11, 2020 Jul 11, 2020

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Thanks so much Nancy, you are a life saver. Working perfectly now.

 

Faye Tant

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Thanks Mate.... ur conversations helped me resolve this quickly.....

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Thank You Nancy

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Community Beginner ,
May 08, 2021 May 08, 2021

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Nancy, I'm having the same problem with a new Dell laptop. Can you please explain how to replace the bad PlugPlugOwl.dll in Muse with a healthy one from InDesign or Bridge? 

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Adobe Community Professional ,
May 08, 2021 May 08, 2021

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Hi @CoCo Rojo,

Use Windows File Explorer and search your Program Files folder for PlugPlugOwl.dll. Make sure to show hidden files & folders and full file paths. 

 

Copy the file and paste it into the equivalent location in Muse.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 10, 2021 May 10, 2021

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Nancy, I was able to find the PluPlugOwl.dll file and paste it in the Muse folder; thanks for your help. But Muse is still not opening. It now says, "Entry Point Not Found" "The procedure entry point ??1|VulcanMessageListener@api5@vulcan@adobe@@UEAAAXZ could not be located in the dynamic link library C:\Program Files\Adobe\Adobe Mue CC 2018\PlugPlugOwl.dll." Any additional advice would be appreciated. Thanks!

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Community Beginner ,
May 10, 2021 May 10, 2021

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(I typed the above error message by hand, so please disregard any type-os)

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Community Beginner ,
May 10, 2021 May 10, 2021

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I continued to research this, and apparently the min requirement is a 2.0 GHz processor, and my Microsoft Surface Book 3 has 1.3 GHz, so that may be why as well. I had never been able to use Muse on the surface tablet, but it works on the other laptop with a higher than 2.0 GHz processor. Sadness....

So, check your stats on your computer, and see if that is the case.  If so, you will need a faster processor, unfortunately.

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Community Beginner ,
May 10, 2021 May 10, 2021

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