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Adobe Muse loads and immediately closes (new laptop)

Community Beginner ,
Jul 05, 2020

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My old laptop crashed, purchased a new HP Pavilion 10 GEN i7. Muse starts loading and then immediately closes, I have completely deleted antivirus software, created new profile, deleted multiple times and redownloaded, even tried 2017 version with no luck, I get no codes, muse log below. I have tried opening all ways I know directly with my website files, run as admin etc. Any help would be greatly appreciated. 

 

Faye T.

Logging ended at: Mon Jun 29 14:26:51 2020

Logging in build 2018.1.1.6 started at: Mon Jun 29 14:27:10 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:49:58 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:50:27 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:51:09 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:51:32 202

 

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

OK so we know the culprit is a missing or corrupted driver called PlugPlugOwl.dll.

Try replacing the bad driver in Muse with with a healthy one from InDesign or Bridge. 

 

 

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Adobe Muse loads and immediately closes (new laptop)

Community Beginner ,
Jul 05, 2020

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My old laptop crashed, purchased a new HP Pavilion 10 GEN i7. Muse starts loading and then immediately closes, I have completely deleted antivirus software, created new profile, deleted multiple times and redownloaded, even tried 2017 version with no luck, I get no codes, muse log below. I have tried opening all ways I know directly with my website files, run as admin etc. Any help would be greatly appreciated. 

 

Faye T.

Logging ended at: Mon Jun 29 14:26:51 2020

Logging in build 2018.1.1.6 started at: Mon Jun 29 14:27:10 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:49:58 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:50:27 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:51:09 2020
========================================
Logging in build 2018.1.1.6 started at: Mon Jun 29 14:51:32 202

 

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

OK so we know the culprit is a missing or corrupted driver called PlugPlugOwl.dll.

Try replacing the bad driver in Muse with with a healthy one from InDesign or Bridge. 

 

 

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Jul 05, 2020 0
Adobe Community Professional ,
Jul 05, 2020

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Assuming you're on Win 10, disconnect your PC from the Internet BEFORE you launch Muse.

Once Muse is working, then you should be able to safely re-connect to the Internet.

 

Incidentally, Muse is discontinued software that's no longer supported.  Use it at your own risk. 

 

Nancy O'Shea, ACP
Alt-Web.com

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Jul 05, 2020 0
Community Beginner ,
Jul 06, 2020

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I have tried this many times also, still doing the same thing. 

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Jul 06, 2020 0
Adobe Community Professional ,
Jul 06, 2020

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1. Run the Adobe Cleaner Tool to remove old products.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2. Restart computer.

3. Install the latest Creative Cloud Desktop App.

4. Install latest version of Muse.

5. Unplug your computer from the Internet.

6. Restart your computer in Safe Mode with networking.
https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

6. Launch Muse from your Windows Start Menu.

7. Go to File > Open to find your Muse project.

 

Nancy O'Shea, ACP
Alt-Web.com

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Jul 06, 2020 0
Community Beginner ,
Jul 08, 2020

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Thanks for helping me with this Nancy, I have performed all the above list and when in safe mode with networking internet disconnected it hangs up for about 2 minutes and disappears. Please see attached screenshot.  I Have also tried in normal mode no internet by direct file and the start menu. Unfortunately it still loads and disappers after about 2-3 seconds. 

 

Faye TantScreenshot (12).png

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Jul 08, 2020 0
Adobe Community Professional ,
Jul 08, 2020

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Is your Paid Creative Cloud All Apps plan in good standing?

Please log-in to your account below to ensure your account is active and payment details are correct.
https://account.adobe.com/plans

 

Nancy O'Shea, ACP
Alt-Web.com

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Jul 08, 2020 0
Community Beginner ,
Jul 08, 2020

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Yes, have had CC for 5 years. All other Apps Illustrator, Indesign, Photoshop work perfect.

 

Faye Tant 

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Jul 08, 2020 0
Community Beginner ,
Jul 09, 2020

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I'm at wit's end with this issue, my business has 3 websites we aren't able to make any changes to. After I uninstalled CC and reinstalled I have tried a new user with full control and does the exact same thing. Have tried with no network, holding shift key, tried opening in the background with no avail. All my other CC apps work perfectly and have been working perfectly. I'm up for any suggestions that may help with this issue. 

Faye Tant

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Jul 09, 2020 0
Adobe Community Professional ,
Jul 09, 2020

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Do you have another computer you can install on?

 

Nancy O'Shea, ACP
Alt-Web.com

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Jul 09, 2020 0
Community Beginner ,
Jul 09, 2020

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I just downloaded CC and muse app on my desktop at work and muse opened fine.  I really need it on my laptop. Thought a brand new laptop would simplify things but not my luck this time.

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Jul 09, 2020 0
Adobe Community Professional ,
Jul 09, 2020

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From your Windows Event Viewer, what do the crash logs say is the faulting module?

 

Nancy O'Shea, ACP
Alt-Web.com

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Jul 09, 2020 0
Community Beginner ,
Jul 09, 2020

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Screenshot (17).pngScreenshot (18).pngScreenshot (19).png

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Jul 09, 2020 0
Adobe Community Professional ,
Jul 10, 2020

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I don't see what I'm looking for in any of your screenshots.

 

Faulting application name:

Faulting Module Name:

Exception code:

Fault offset:

Faulting process ID:

Faulting application start time:

Faulting application path:

Faulting module path:

 

Do you have all the latest Win10 updates?

Also do you have the latest graphics drivers from the card manufacturer's website? 

 

Nancy O'Shea, ACP
Alt-Web.com

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Jul 10, 2020 0
Community Beginner ,
Jul 10, 2020

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Okay, I think tis is the one you need. I just double checked and Windows 10 is up to date and checked the graphics driver and it say it is the latest driver. Screenshot (20).png

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Jul 10, 2020 0
Community Beginner ,
Jul 10, 2020

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This is the latest.Screenshot (21).png

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Jul 10, 2020 0
Adobe Community Professional ,
Jul 11, 2020

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OK so we know the culprit is a missing or corrupted driver called PlugPlugOwl.dll.

Try replacing the bad driver in Muse with with a healthy one from InDesign or Bridge. 

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Jul 11, 2020 1
Community Beginner ,
Jul 11, 2020

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Thanks so much Nancy, you are a life saver. Working perfectly now.

 

Faye Tant

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Jul 11, 2020 0
New Here ,
Oct 13, 2020

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Thank You Nancy

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Oct 13, 2020 0
ABR11 LATEST
New Here ,
Oct 13, 2020

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Thanks Mate.... ur conversations helped me resolve this quickly.....

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Oct 13, 2020 0