Adobe muse not started. Windows error.

[ивант74047778]

I have the problem.

My new Notebook Acer Aspire Es1 732 p3zg have same problem.

I looked at the Windows log.

I tested on Windows 10 and on Windows 8.1

Имя сбойного приложения: Muse.exe, версия: 2017.0.4.8, метка времени: 0x595a74fc

Имя сбойного модуля: PlugPlugOwl.dll, версия: 7.0.0.50, метка времени: 0x570554c8

Код исключения: 0xc0000005

Смещение ошибки: 0x0000000000019d63

Идентификатор сбойного процесса: 0x784

Время запуска сбойного приложения: 0x01d2fff2dfb3fadf

Путь сбойного приложения: C:\Program Files\Adobe\Adobe Muse CC 2017\Muse.exe

Путь сбойного модуля: C:\Program Files\Adobe\Adobe Muse CC 2017\PlugPlugOwl.dll

Идентификатор отчета: 7605d129-000f-454a-a43d-6596fc1246a2

Полное имя сбойного пакета:

Код приложения, связанного со сбойным пакетом:

This is a PlugPlugOwl.dll error mb?

I do not know how to fix this. Help!

[ankushr40215001]

Hi,

I have found a simial issue with Photoshop in this thread - PS 2017 has become unusable

Please try the suggested steps and see if it works for you.

Regards,

Ankush

[ивант74047778]

This did not help me. I repair Microsoft Visual C++ 2012, 2013, 2015. When I rename Plughplug the program can not find it...

[Preran]

Are you using any plug-ins with Adobe Muse? Can you try uninstalling the plugins or extensions and retry?

Thanks,

Preran

[ивант74047778]

I do not use plugins. I reinstalled windows twice and put only a pure muse. I tried to install on windows 8.1 and windows 10. The problem was similar.

I do not know, it might be useful:

Acer Aspire ES1-732-P3ZG

Процессор:        Intel Pentium Quad Core N4200 (Apollo Lake) 1.1 ГГц

Количество ядер: 4

Кэш-память:       2 МБ

Оперативная память:   6 ГБ DDR3-1600 МГц

Видеокарта:        Intel HD Graphics 505, 64 МБ 

Звуковая карта: Intel High-Definition Audio

[ankushr40215001]

Hi,

I assume that the plugplugowl.dll in your system is corrupted.

I have got an idea, let me share the same .dll file which is located in my system with you.

I have shared the file with you in a private message.

Just replace it with your's and see if it works.

Regards,

Ankush

[ивант74047778]

I replaced dll, it did not help * (

[ankushr40215001]

Is this the first time you are launching Muse on this system, I mean to ask was that working before?

Are you able to launch any other Adobe application?

[ивант74047778]

I bought a new laptop 5 days ago. Running the muse was there for the first time. I installed photoshop, etc. They work well.

[ивант74047778]

I installed the version of Adobe Muse CC 2015.2.0.877. She works. But 2017 the latest version is not.

[ивант74047778]

I found 2 people who have a similar problem. A guy from Russia with a laptop Aspire ES1-533-P0A4 and a girl from the forum Eleni1010. I have a laptop Acer Aspire Es1 732 p3zg.
On our laptops are the same processors.

Процессор:

Intel Pentium Quad Core N4200 (Apollo Lake) 1.1 ГГц

Количество ядер:     4

Кэш-память:		2 МБ
Оперативная память:	6 ГБ DDR3-1600 МГц

Видеокарта:

Intel HD Graphics 505, 64 МБ

Звуковая карта:     Intel High-Definition Audio

Maybe the problem is the drivers in the video cards? Where can I go?

[Preran · Accepted solution]

I suggest getting in touch with Adobe Customer Care Contact Customer Care for further investigation. Provide a link to this forum post so that you don't  end up repeating all that you said here.

Thanks,

Preran