Highlighted

Adobe muse site pages not scrolling on google chrome

New Here ,
Nov 20, 2017

Copy link to clipboard

Copied

Hi certain pages on my website do not scroll when browsing on google chrome. Have spent ages trying to find a fix. I have read about comps, pins ect but not sure where to even start.

my site is:

Ryankillick.com

pages dont scroll on:

Ryankillick.com

Ryankillick.com

Ryankillick.com

Ryankillick.com

Ryankillick.com

Ryankillick.com

Ryankillick.com

Thanks

Correct answer is a load of horse manure. Adobe doesn't care about problems their paying users may be experiencing. They're even dumping muse altogether and leaving all their paying customers in the lurch.

I had the same problem about a few of my pages not scrolling in chrome.  I found the answer on another site.

html - Muse website won't scroll on Chrome - Stack Overflow

Basically:

Go to Site Properties

Select Content Tab

Browser Scrollbars

Change Vertical from Automatic to Always

This solved my problem with pages not scrolling in Chrome

Views

3.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe muse site pages not scrolling on google chrome

New Here ,
Nov 20, 2017

Copy link to clipboard

Copied

Hi certain pages on my website do not scroll when browsing on google chrome. Have spent ages trying to find a fix. I have read about comps, pins ect but not sure where to even start.

my site is:

Ryankillick.com

pages dont scroll on:

Ryankillick.com

Ryankillick.com

Ryankillick.com

Ryankillick.com

Ryankillick.com

Ryankillick.com

Ryankillick.com

Thanks

Correct answer is a load of horse manure. Adobe doesn't care about problems their paying users may be experiencing. They're even dumping muse altogether and leaving all their paying customers in the lurch.

I had the same problem about a few of my pages not scrolling in chrome.  I found the answer on another site.

html - Muse website won't scroll on Chrome - Stack Overflow

Basically:

Go to Site Properties

Select Content Tab

Browser Scrollbars

Change Vertical from Automatic to Always

This solved my problem with pages not scrolling in Chrome

Views

3.4K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 20, 2017 0
Adobe Employee ,
Nov 20, 2017

Copy link to clipboard

Copied

Hi inspire2015

I tried opening the above pages and I am able to scroll through each of these pages.

Is there any specific device on which you are seeing this issue?

Thanks and Regards

Ayush Rathi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 20, 2017 0
Adobe Community Professional ,
Nov 20, 2017

Copy link to clipboard

Copied

Scrolls wel in chrome on my side two. Watch this first lin: Ryankillick.com​ for your images, which bleed right before the first breakpoint outside the canvas.

Best Regards,

Uwe

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 20, 2017 1
New Here ,
Jan 23, 2018

Copy link to clipboard

Copied

I am also having this issue with Chrome and it seems to affect PC laptops in particular. Seems to work fine on other browsers across devices.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 23, 2018 1
New Here ,
Feb 13, 2018

Copy link to clipboard

Copied

Hello Ayush,

I just wanted to bring to your attention that many people, including myself, still have this issue unresolved by Adobe. Can you please help us out and investigate a little further?

Many thanks in advance.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 13, 2018 0
New Here ,
Mar 01, 2018

Copy link to clipboard

Copied

hello Ayush

When will this problem been solved?

regards

Martin Hinrichs, Sweden

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Mar 01, 2018 0
Explorer ,
Jan 25, 2018

Copy link to clipboard

Copied

This seems to be happening to me as well. When I publish my webpage, one particular page will not scroll down.

However this only seems to be the case with the Desktop that I used to publish it.


When I use any other device, (i.e. my iPad, work desktop, etc.) it works perfectly.

It's quite peculiar, but also quite annoying...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 25, 2018 1
Community Beginner ,
Feb 02, 2018

Copy link to clipboard

Copied

Hi!

Happening to us also. Have nearly 200 sites made with adobe muse and I have found at least two sites that have this issue with few pages, not all. If I would check all I know there are many others. Tried to even copy-paste a working page and make it again, but it didnt work. It is the same with our sites: only desktop site when using windows laptops + google chrome cause this issue.

Also this is only when the site zoom is 100%. If you put it over or under it works fine. Tried to find a workaround how i could show my sites at 90% or 110% zoom, so it would work.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 02, 2018 1
New Here ,
Feb 05, 2018

Copy link to clipboard

Copied

Hi

We have also had this issue on a number of our Adobe Muse sites - with the site not scrolling on certain pages and no drag handles appearing at the side of the browser.  It only seems to affect Google Chrome using Windows PCs that are attached to an external monitor.

After testing, all other desktop browsers seem to work fine, including Internet Explorer, Microsoft Edge and Apple Safari (both mobile and desktop).  It also didn't affect Google Chrome mobile or Google Chrome on an Apple Mac.  It also didn't affect Google Chrome when using a laptop screen.  We have not tested on Firefox.

I'm not sure what the issue is but it seems that it can be resolved by some minor site changes.  For example, we often use a blank rectangle to leave some border space at the bottom of the page (above the footer).  When we removed or repositioned these, the issue seemed to resolve itself.  We have also deleted and reapplied some social media widgets which also resolved the issue on certain pages. In addition, users can resolve the issue themselves by zooming out on the magnification of the browser - once you get to 80% the drag handles return.

The above are only quick fixes but I think Adobe need to look at this as there does seem to be quite a few posts on the forum from other users experiencing the same thing.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 05, 2018 2
Community Beginner ,
Feb 08, 2018

Copy link to clipboard

Copied

I have the same problem. Works great on anyone elses computer except for the one I have with Muse.

Tried cleaning cache, reset. Nothing works.

Will this be fixed it's annoying?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 08, 2018 0
Community Beginner ,
Feb 08, 2018

Copy link to clipboard

Copied

The more here is responses the more adobe has to focus on it. Thank you for wrinting.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 08, 2018 0
Community Beginner ,
Feb 08, 2018

Copy link to clipboard

Copied

Thank you for youre response. Tried adding those rectangles in the bottom but it didnt work. Still thank you very much for writing a really good response because adobe seems to ignore the problem. Perhaps it helps someone! Adobe should really address this issue and find out what is wrong.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 08, 2018 0
New Here ,
Feb 13, 2018

Copy link to clipboard

Copied

The only thing that works for me to get the page scrolling again is to remove the master page - however, I designed it with the master page in mind, so this is not really a useful fix!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Feb 13, 2018 0