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Adobe's lack of proper customer service.

New Here ,
Dec 06, 2020 Dec 06, 2020

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After two East Indian Adobe techs took over our computer at an attempt to solve a recent Premiere Pro program startup crash, which was NEVER solved, they completely wiped out the entire Adobe production suite on the computer including MUSE software. As we use MUSE in maintaining clients on a DAILY basis, all we get is "there is NO DOWNLOAD link available" when we ask about re-installing their wipe out mistake!

 

Does anyone know of how/where we can go to find a onld MUSE download link?

-OR- is there a US phone number taht we can try for tech support?

 

Many thanks,

J Schirmacher

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 06, 2020 Dec 06, 2020
Hi @joachims67643457, Muse is End of Life and no longer supported. That's why tech support cannot help you with Muse. See correct answer below: https://community.adobe.com/t5/muse/can-i-still-download-muse/td-p/11637685?page=1

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Adobe Community Professional ,
Dec 06, 2020 Dec 06, 2020

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Hi @joachims67643457,

Muse is End of Life and no longer supported. That's why tech support cannot help you with Muse.

 

See correct answer below:

https://community.adobe.com/t5/muse/can-i-still-download-muse/td-p/11637685?page=1

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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