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All my widgets have gone!

Engaged ,
Mar 27, 2019

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Hi

Can anyone help me please? My library is empty and I cant find any of my widgets!

Right, so I finaly have it resolved after asking to be put through to her supervisor. They checked my previous support history and it turns out the last person from support on my machine had removed my old library preferences. The chap I just spoke to was very helpful and re-instated the old preferences and all my widgets are now back.

I'm pleased its been resolved but just wish I hadnt had to have the arument with the first person who insisted there was no possible way the widgets could have disappeared without me deleting them. Also not best pleased the last person on my machine re-set all my preferences without telling me all my widgets would disappear!

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All my widgets have gone!

Engaged ,
Mar 27, 2019

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Hi

Can anyone help me please? My library is empty and I cant find any of my widgets!

Right, so I finaly have it resolved after asking to be put through to her supervisor. They checked my previous support history and it turns out the last person from support on my machine had removed my old library preferences. The chap I just spoke to was very helpful and re-instated the old preferences and all my widgets are now back.

I'm pleased its been resolved but just wish I hadnt had to have the arument with the first person who insisted there was no possible way the widgets could have disappeared without me deleting them. Also not best pleased the last person on my machine re-set all my preferences without telling me all my widgets would disappear!

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Mar 27, 2019 0
Adobe Community Professional ,
Mar 27, 2019

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Mar 27, 2019 0
Engaged ,
Mar 28, 2019

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Nancy, library loads but is empty

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Mar 28, 2019 0
LEGEND ,
Mar 28, 2019

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Nancy evidently means the CC Library, which has absolutely nothing to do with the library.

Did you try to re-install Muse via CC Desktop App and choose „Delete Preferences“ during installation?

Perhaps somebody can tell the respective paths on a PC. Can you Ussnorway​?

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Mar 28, 2019 0
Engaged ,
Mar 28, 2019

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I'm on the phone to support and she just keeps telling me I have deleted them and need to upload them again! She also has no clue of the path. Its like pulling teeth!

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Mar 28, 2019 0
Most Valuable Participant ,
Mar 28, 2019

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https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel  wrote


Perhaps somebody can tell the respective paths on a PC. Can you Ussnorway ?

Screenshot (2308).png

on a normal Windows system these are the locations

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Mar 28, 2019 1
LEGEND ,
Mar 27, 2019

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Nancy‘s suggestion won‘t help (as expected), because she doesn‘t know Muse.

Are you really sure, that the widgets are gone?

There are 3 panels:

  • The „Widgets“ panel, where you can find Muse‘s built in widgets,
  • the „Library“ panel, which houses Muse elements of your choice and all 3rd party widgets, and
  • the „CC Library“ panel, which has nothing to do with widgets, but with assets, which are shared in the cloud to be used by different applications.

So, it is quite possible, that you confused the different panels, and therefore are not able to find your widgets.

So,

  • which widgets exactly are you missing? The built in ones or third party ones?
  • Are you missing the widgets or the panel, containing the widgets? If the last, go to the „Windows“ menu, find the correct panel entry and click onto it to make it appear.

Please verify these points. If you have no success, please report back here.

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Mar 27, 2019 0
Engaged ,
Mar 28, 2019

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Hi

Its the library panel that is empty - the one that usually contains my third party widgets!

Any suggestions?

Thanks

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Mar 28, 2019 0
LEGEND ,
Mar 28, 2019

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Hm. Did you cange something on your machine?

Here, on a Mac the widgets are stored at different places according to the Muse version, with which they were installed:

  • User/Library/Preferences/Adobe/Adobe Muse CC Libraries
  • User/Library/Preferences/AdobeMuseLibrary

Attention: I am talking about the user library, not the system library. You can reach this library by opening the Finder’s „Go“ menu and pressing the „Option“ key. This reveals the menu entry „Library“.

Would make sense if the mentioned folders are present and contain files.

If this seems to be ok, try to reset your preferences as described here: https://forums.adobe.com/thread/2375534

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Mar 28, 2019 0
Engaged ,
Mar 28, 2019

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No, I havent changed anything on my machine, its a PC.

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Mar 28, 2019 0
Engaged ,
Mar 28, 2019

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Right, so I finaly have it resolved after asking to be put through to her supervisor. They checked my previous support history and it turns out the last person from support on my machine had removed my old library preferences. The chap I just spoke to was very helpful and re-instated the old preferences and all my widgets are now back.

I'm pleased its been resolved but just wish I hadnt had to have the arument with the first person who insisted there was no possible way the widgets could have disappeared without me deleting them. Also not best pleased the last person on my machine re-set all my preferences without telling me all my widgets would disappear!

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Mar 28, 2019 1
Most Valuable Participant ,
Mar 28, 2019

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dandybox  wrote

Also not best pleased the last person on my machine re-set all my preferences without telling me all my widgets would disappear!

he prob didn't tell you because he didn't know,

anyway thanks for getting back & letting letting us know how you got on mate

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Mar 28, 2019 0