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I've got this insane problem. Muse CC 2018.1, Windows 10 Pro x64 1803, and tested in latest FF 64 and Chrome 71. I recently bought this widget: Absolute Muse Audio Player.
MuseGain provides a Samples.muse site with a widget already added. I attach my audio to the original widget and it plays in Preview & Export.
But, no widget will play on any other page, even within the same Samples.muse site. The only actions I take: "Attach MP3" and "Preview" / "Export". Here's what I've tried, ensuring both the player widget and control widget are transferred/created:
Original widget on the same page. Works.
This is the "error". Waveform of the MP3 appears (hooray!), but the buttons do not work (i.e., can't play the music) and note the 00:00 of 00:00, even when moving the playhead.
Is there some "page property" to enable playback of files for this widget? The default audio widget given by Adobe works anywhere. I compared the HTML files of the Sample.muse site and a blank site with the widget copy-pasted: there is a slightly more code in the Samples.muse file, almost all related to "clearfix" (the Samples.muse file does get converted to an updated version, but it still works!).
Any ideas? I'll try any troubleshooting steps. Do I just need to transplant the whole site to the working widget page? I've contacted MuseGain, but as I have just found out, they're not great on communication (I hope I'm wrong).
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I don't mean to be derogatory but why do you need a widget for this? HTML5 audio is dirt simple and it works in all browsers and devices.
No, it's a fine question to ask, Nancy. I'm using a widget because audio is a key part of this particular website (a rare request these days). Thus, having the waveform spruces up the default HTML5 format and it has handy customization (i.e., playlists with automatic track forwarding). But, yes, otherwise I would go the HTML5 tag route and I appreciate you adding the code here.
Somehow, I stumbled onto the completely unexpected solution: breakpoints. The Samples.muse site (that works) used multiple breakpoints. I realized that if I removed the breakpoints, even the working widget would break. So I just added a dummy breakpoint to my page and, voila, the widget works.
I don't know why. But it does and hopefully this fix survives until production.
Glad you solved the problem
having breakpoints on a master page will change the code loading order i.e, page header, page body then master header and master body is the default order for Muse... sounds like they may need to update their widget code