I live in Ukraine. And my purchases on Adobe pass through Digital River. This means that I can not just click and cancel the subscription. I had to write in support in order for Adobe to cancel my subscription.
But the first on April 14 2019 I received a letter that I was successfully canceled a subscription for my request. But I did not do it! And I still need this program.
--- Yes, I have already found a replacement. But my clients still require support ----
I wrote in support. I waited a long time for an answer. I was told that I was not attentive and I myself canceled the subscription! I was told that the subscription can not be updated. But you can use if you buy the whole package of CC (which I do not need)
After I INDEPENDENTLY learned that purchases through Digital River can be canceled ONLY through support. My operator disappeared and promised to give an answer in 4-5 hours.
------- I realized that Adobe’s support is completely incompetent. Therefore, I began to look for my solution! I found the Digital River website with Adobe Muse product and bought it again. And it worked. Up to this day!
Adobe Store - Adobe Muse (one-year, prepaid)
Today May 22 I received a new letter that I successfully canceled my subscription, again. It looks like a nightmare.
Adobe I tell you!
I CAN NOT CANCEL A SUBSCRIPTION WITHOUT AN INQUIRY.
AND I DON'T WANT TO CANCEL A SUBSCRIPTION, BECAUSE I STILL WORK IN THIS PROGRAM! And ADOBE IS OBLIGED TO SUPPORT THIS PRODUCT TILL 2020 !.
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Replies
That's why I'm writing here. Because support cannot solve my problems. This is not the first time, it happened not only with me. Therefore, this problem needs publicity!
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