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Audio won't play on certain devices

New Here ,
May 30, 2018

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Hello. I've designed a Muse page with some scroll-over audio embedded (using an external widget). However, once the page is published, the audio only seems to work on newer Mac desktop computers, and I can't figure out why. It does not play on my 2015 Macbook laptop or on my iPhone. Any idea why this could be? I am trying to troubleshoot but getting nowhere.

I'd appreciate any help. Thank you!

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Correct answer by Nancy OShea | Adobe Community Professional

Autoplay is not universally supported by all devices and browsers. 

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Audio won't play on certain devices

New Here ,
May 30, 2018

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Hello. I've designed a Muse page with some scroll-over audio embedded (using an external widget). However, once the page is published, the audio only seems to work on newer Mac desktop computers, and I can't figure out why. It does not play on my 2015 Macbook laptop or on my iPhone. Any idea why this could be? I am trying to troubleshoot but getting nowhere.

I'd appreciate any help. Thank you!

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Autoplay is not universally supported by all devices and browsers. 

Views

92

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 30, 2018 0
Adobe Community Professional ,
May 30, 2018

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Autoplay is not universally supported by all devices and browsers. 

Nancy O'Shea, ACP
Alt-Web.com

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