Branched to Muse subscription expired

Community Beginner ,
Mar 27, 2020 Mar 27, 2020

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Hello, As soon as I start Muse, I am asked to update my billing information: Your subscription has expired. Please update your billing information to reactivate it.

But this is not possible because there is no subscription anymore?

Best regards

lesheures calmes

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Adobe Community Professional , Mar 27, 2020 Mar 27, 2020
Muse is a discontinued product.  The only way to keep using Muse is by signing-in to a paid Creative Cloud All Apps plan.  AND tick the box in CC Desktop App to Show Older Apps.  See screenshot.   Creative Cloud Desktop App      

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Explorer ,
Mar 27, 2020 Mar 27, 2020

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i have the exact problem - is there any solution so far?

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Community Beginner ,
Mar 27, 2020 Mar 27, 2020

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Same here.

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Explorer ,
Mar 27, 2020 Mar 27, 2020

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i just restarted muse again and again. than i followed this link https://helpx.adobe.com/ca/muse/get-started.html and downloaded muse - somehow its working right now... even i cant log in to adobe cloud at the moment 😛 

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Adobe Community Professional ,
Mar 27, 2020 Mar 27, 2020

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Muse is a discontinued product.  The only way to keep using Muse is by signing-in to a paid Creative Cloud All Apps plan.  AND tick the box in CC Desktop App to Show Older Apps.  See screenshot.

 

Creative Cloud Desktop AppCreative Cloud Desktop App

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 29, 2020 Mar 29, 2020

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Thanks for the instructions. I have followed them, as soon as I start Muse, the message appears that the trial version will expire in 7 days. Unbenannt.PNG

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Adobe Community Professional ,
Mar 29, 2020 Mar 29, 2020

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Do you have a paid Creative Cloud All Apps plan?

Please log-in to your account below to confirm your plan is active and payment details are current.
https://account.adobe.com/plans

If your paid All Apps plan is active and payment details are current, see the following help article.

Purchased Creative Cloud apps appear as trial versions

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Mar 30, 2020 Mar 30, 2020

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I followed all the steps. Nevertheless, the following message appears: Your subscription has expired. "Update your billing information to reactivate it". I have re-entered the billing information several times. They are correct, after all I recently paid Acrobat DC with them. This is really annoying.

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Community Beginner ,
Mar 30, 2020 Mar 30, 2020

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Same here. I chatted with Adobe and they simply say that Adobe Muse CC is now only available with the All Apps subscription.
So, Adobe wants to subscribe to All Apps only to use an app which is no longer supported!?

Not nice.

At all.
I was a subscribed Muse user for several years.

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Community Beginner ,
Mar 30, 2020 Mar 30, 2020

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Same for me, it is not understandable, to pay much more than before for an old product, which is not longer supported?  I built a lot of Muse-Sites in the last years with a single licence and now I MUST change to the hole product? Really not a good deal 😞 Greetings from Munich/Germany, Andrea

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