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Can no longer open muse file

Explorer ,
Oct 05, 2017

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I have seen a few questions about this, but haven't seen an answer.

I was able to open my file yesterday, but today I get the attached message.

Here is the link to my file: Dropbox - Champion Striking.muse error message.jpg

Hi,

So here is the issue, It seems like you have any encryption or antivirus software in your system.

And you might be working on an external hard drive or a shared location.

While working on the file the antivirus started scanning the hard drive which locked the .muse file at that moment making it encrypted.

There might be a possibility that there is a kind of database corruption in the backend.

Could you please remember the last few steps prior encountering this issue?

It will help us better understand the issue and also we can log a bug if required.

Regards,

Ankush

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Can no longer open muse file

Explorer ,
Oct 05, 2017

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I have seen a few questions about this, but haven't seen an answer.

I was able to open my file yesterday, but today I get the attached message.

Here is the link to my file: Dropbox - Champion Striking.muse error message.jpg

Hi,

So here is the issue, It seems like you have any encryption or antivirus software in your system.

And you might be working on an external hard drive or a shared location.

While working on the file the antivirus started scanning the hard drive which locked the .muse file at that moment making it encrypted.

There might be a possibility that there is a kind of database corruption in the backend.

Could you please remember the last few steps prior encountering this issue?

It will help us better understand the issue and also we can log a bug if required.

Regards,

Ankush

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Oct 05, 2017 0
LEGEND ,
Oct 05, 2017

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For me, your file has nothing of a Muse file. It seems to be totally corrupted.

Perhaps someone of the Muse team should have a look at it.

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Oct 05, 2017 1
Adobe Community Professional ,
Oct 05, 2017

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I also tried it in both Muse 2017.1 and Prerelease and I got the same warning.

What did you do with your muse file?

Could be only done by Muse Coders like Sanjit_Das​?

Best Regards,

Uwe

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Oct 05, 2017 1
Explorer ,
Oct 06, 2017

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Thank you both. I will see if the coders can help me. I hate to lose all that work.

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Oct 06, 2017 0
LEGEND ,
Oct 06, 2017

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Hope, you have a backup, haven‘t you?

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Oct 06, 2017 0
Explorer ,
Oct 06, 2017

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I thought I did, but I evidently hadn't saved the latest version in both places. Completely my fault. At least I won't have to completely start over though and it has most of the basic design.

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Oct 06, 2017 0
Oct 09, 2017

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Hey gingerm,

Many apologies to see you in this trouble, somehow this thread got missed from my sight.

However, I have sent your file to our product team so that they can look out for any possibility of repairing it.

Even if you have started working with the last backup of your file, this will be helpful for us to avoid any such future crashes.

Regards,

Ankush

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Oct 09, 2017 0
Explorer ,
Oct 10, 2017

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Thank you!

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Oct 10, 2017 0
Oct 10, 2017

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Hey,

It looks like the file which you shared is password protected.

Could you please share a version of the file which is not password protected?

Regards,

Ankush

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Oct 10, 2017 0
Explorer ,
Oct 10, 2017

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Champion Striking.muse

This shouldn't be,  but if you have any problems let me know and I will try again.

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Oct 10, 2017 0
Oct 10, 2017

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Hi,

Yes, it is still showing as password protected.

Try saving it with a new name at a new location and resend the file.

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Oct 10, 2017 0
Explorer ,
Oct 10, 2017

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championstriking.muse

Hopefully this will get it. I have it marked so that anyone with the link should be able to open it.

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Oct 10, 2017 0
Oct 10, 2017

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Thanks, I am looking into this.

Appreciate your patience.

Regards,

Ankush

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Oct 10, 2017 0
Explorer ,
Oct 10, 2017

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Thank you.

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Oct 10, 2017 0
Oct 11, 2017

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We are still unable to access your file, as it still says as password protected.

Looks like you might have locked it via some Data Base browser app, and therefore even the properties of your .muse file got changed which caused the issue.

At our, end your file is showing as a database file. In case you remember the password for this file it can be unlocked by you.

Thanks,

Ankush

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Oct 11, 2017 0
Explorer ,
Oct 11, 2017

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That is so strange. I never set it up to be password protected.

Thank you for trying!

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Oct 11, 2017 0
Oct 11, 2017

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Hi,

So here is the issue, It seems like you have any encryption or antivirus software in your system.

And you might be working on an external hard drive or a shared location.

While working on the file the antivirus started scanning the hard drive which locked the .muse file at that moment making it encrypted.

There might be a possibility that there is a kind of database corruption in the backend.

Could you please remember the last few steps prior encountering this issue?

It will help us better understand the issue and also we can log a bug if required.

Regards,

Ankush

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Oct 11, 2017 0
Explorer ,
Oct 11, 2017

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I had actually saved it the night before and had published to business catalyst. I didn't do any other work on it at the time, but did try to save it onto a flash drive. When I went to open it later (on my desktop) to make changes for the client, I kept getting the error message. Then when I opened the flash drive to see if it was backed up there, it doesn't even show up on the flash drive at all.

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Oct 11, 2017 0
Oct 11, 2017

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Thank you for the valuable info.

We are looking into it.

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Oct 11, 2017 0