Can't access Library in Adobe Muse (but works fine everywhere else)

New Here ,
Nov 27, 2017

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This is weird, the CC library is working perfectly with Indesign, Photoshop & Illustrator, but I'm unable to use it in Adobe Muse. The panel is just empty...
I tried to reinstall Muse but it remains like that. No error message about sync, I really don't understand.
Capture d’écran 2017-11-27 à 09.09.57.png

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Participant ,
Nov 27, 2017

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Same here. For no good reason Adobe Muse tells me I should install Creative Cloud too. How do I tell Muse that CC is really installed and to show my CC libraries again???

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Adobe Employee ,
Nov 28, 2017

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Hi,

Could you please check if you are on MAC 10.10.5?

If yes then upgrading MAC to 10.11 or above should fix the issue as minimum requirement for Muse CC 2018 is MAC 10.11.

Regards,

Vivek

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Participant ,
Nov 28, 2017

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I'm on 10.11. In any case the CC Libraries panel failed a week or so ago without any change in the Muse app, the CC app, or the mac system. I've since updated Muse (SHIVER!!!!!) and Muse thankfully seems to be operating okay this time!!!! except I still can't raise the CC Libraries (which I can access in my CC account on the web). Any other suggestions?

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Preran LATEST
Adobe Employee ,
Nov 29, 2017

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Hi Martin,

Please send me your Adobe ID, location, and phone number along with a URL of this post over a private message. We will get in touch with you for investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

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