Can't open Muse!

New Here ,
Dec 30, 2020 Dec 30, 2020

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I just bought a new computer and have one last hold-out website on Muse. I re-installed the program via CC on my new PC and now the app won't open. It starts to and gets to the Home screen where you would normally choose a project and then it crashes!  Help!  I have one last update to make to this darn site before she is converted to a Wordpress site.

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New Here ,
Dec 30, 2020 Dec 30, 2020

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PS. I tried all of the other fixes I could find in this forum. Nothing works. I have a paid subscription and it is current, I have installed and re-installed both Muse and CC.

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Adobe Community Professional ,
Dec 31, 2020 Dec 31, 2020

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Hi @deettas46630339,

1. Restart your computer.

2. Unplug or disconnect your computer from the Internet.

3. Right-click on Muse icon and select Run as Administrator.

4. Do not reconnect to Internet until you're ready to upload files with FTP.

 

Hope that works for you.  Happy new year!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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