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Can't update my website

Community Beginner ,
Nov 23, 2018 Nov 23, 2018

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Hi,

I use gandhi host with sftp and when my client try to update the website i have " Your FTP server has encountered an unknown error during this operation. " with right username and password.

Where is the problem ? thanks

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correct answers 1 Correct answer

LEGEND , Dec 05, 2018 Dec 05, 2018

You have n right to access your site on your domain.

Seems, this is the same issue as the fact, that you can’t access it via InbrowserEditing.

This is not a Muse issue. You should contact your provider.

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LEGEND ,
Nov 23, 2018 Nov 23, 2018

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Have never heard of this, when the username and password is correct. You may ask: gandhi host?

Maybe your client has to ask gandhi host?

Kind Regards,

Uwe

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Community Beginner ,
Nov 26, 2018 Nov 26, 2018

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No "Your FTP server has encountered an unknown error during this operation"

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LEGEND ,
Nov 26, 2018 Nov 26, 2018

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Any 3rdparty widgets on this site? Could you provide a link?

Kind Regards,

Uwe

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Community Beginner ,
Nov 26, 2018 Nov 26, 2018

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LEGEND ,
Nov 26, 2018 Nov 26, 2018

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What exactly are you talking about? You wrote:

„… when my client try to update the website i have " Your FTP server has encountered an unknown error during this operation.“

Your client wants to update and you have the error message?

And: What do you mean with „update“?

  • Exporting a new version of the site via Muse?
  • Exporting a new version of the site using an FTP application?
  • InBrowserEditing?

If you are talking about the last point: You have used system fonts, which necessarily have to be converted to an image during output. You will run into problems, if you client tries to edit the text, but hasn‘t these fonts installed.

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Community Beginner ,
Nov 27, 2018 Nov 27, 2018

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Capture d’écran 2018-11-27 à 10.35.41.png

it's when i try to log at the in-browser editing

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Community Beginner ,
Nov 30, 2018 Nov 30, 2018

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hi really need help.

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LEGEND ,
Nov 30, 2018 Nov 30, 2018

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Are you able to publish via Muse? If so, you normally get a message, that there might be some changes to be merged.

We are not sure, I guess, where to start. Could you have a look at the ftp-server itself?

In former times in Germany with 1&1 they changed the ftp data to some different than the domain name?

If you really like and trust, we could try it via private message.

But first I would check the ftp credentials carefully – if Muse can publish than some files on the server may cause some issue.

In this case I would delete everything from the ftp manually and republish.

Kind Regards,

Uwe

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Community Beginner ,
Nov 30, 2018 Nov 30, 2018

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Hi thanks for your help yes i publish from muse,i have just error with ressources.

and yes i have a look to the ftp

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LEGEND ,
Nov 30, 2018 Nov 30, 2018

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dollar800  schrieb

i have just error with ressources.

Which resources do you have errors with? Did you get any warnings from muse?

Kind Regards,

Uwe

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Community Beginner ,
Dec 01, 2018 Dec 01, 2018

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it's with image

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LEGEND ,
Dec 01, 2018 Dec 01, 2018

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Issues with inbrowserediting to login or with image?

Just an idea, is your image that you want to edit on a masterpage?

Could you provide some Screenshots with issues/errors?

Me, I'm curious about your problem.

Kind Regards,

Uwe

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Community Beginner ,
Dec 03, 2018 Dec 03, 2018

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yes its to the login

this is the screenshot

Capture d’écran 2018-11-27 à 10.35.41.png

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Community Beginner ,
Dec 04, 2018 Dec 04, 2018

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nothing ?

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LEGEND ,
Dec 04, 2018 Dec 04, 2018

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It´s quite difficult to me to help.

Are you sure that the domain name is the same that you use from muse and IBE?

Did you try without the "/" after the address/domainname?

Are you able to have a look at the account details of the provider?

You really upload/publish with muse with the same credentials?

Did you try another browser as well? I also had an issue in former times form using Chrome first and finally had to push my client to Firefox.

If so, we would need some more professional help from Preran​ or ankushr40215001​ .

Could some of you lend some helping hand?

Anything else would need to you trust me and get me credentials by PM me. But first let´s wait for the Adobe Staff members, OK?

Kind Regards,

Uwe

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Community Beginner ,
Dec 04, 2018 Dec 04, 2018

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First thanks for your time.

Yes the domaine are same

Yes i try without

yes i can the host account

yes i publish with muse

i try safari, chrome and firefox after your message but same issu

do you think the problem is gandhi ou the SFTP ? i PM you

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LEGEND ,
Dec 04, 2018 Dec 04, 2018

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Did you allow InbrowserEditing by checking the option under „Site Properties/Advanced“?

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LEGEND ,
Dec 04, 2018 Dec 04, 2018

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Trying your credentials I get this error right after filling in the domain both with ….com and ….fr:

Bildschirmfoto 2018-12-04 um 19.06.10.png

So again, did you publish via Muse? And not to forget Günter Heißenbüttel​ question/advice.

There is something wrong with the credentials I still guess.

Kind Regards,

Uwe

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Community Beginner ,
Dec 05, 2018 Dec 05, 2018

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it’s .fr and it’s not ftp but SFTP for filezila

Le 4 déc. 2018 à 19:15, fotoroeder <forums_noreply@adobe.com> a écrit :

Can't update my website

created by fotoroeder <https://forums.adobe.com/people/fotoroeder> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10792348#10792348>

Trying your credentials I get this error right after filling in the domain both with ….com and ….fr:

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10792348-1638949/Bildschirmfoto2018-12-04um19.06.10.png <https://forums.adobe.com/servlet/JiveServlet/showImage/2-10792348-1638949/Bildschirmfoto2018-12-04um19.06.10.png>

So again, did you publish via Muse? And not to forget Günter <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> question/advice.

There is something wrong with the credentials I still guess.

Kind Regards,

Uwe

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LEGEND ,
Dec 05, 2018 Dec 05, 2018

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It is quite difficult to help. So you didn‘t use Muse for publishing, although you told us to do?

Export all files (not only modified ones) with Muse‘s „Publish“ command.

Make sure, that no system fonts are used.

Test again.

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Community Beginner ,
Dec 05, 2018 Dec 05, 2018

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how can i see if it’s systeme font ?

Le 5 déc. 2018 à 13:53, Günter Heißenbüttel <forums_noreply@adobe.com> a écrit :

Can't update my website

created by Günter Heißenbüttel <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10794198#10794198>

Export all files (not only modified ones) with Muse‘s „Publish“ command.

Make sure, that no system fonts are used.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10794198#10794198 and clicking ‘Correct’ below the answer

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Community Beginner ,
Dec 05, 2018 Dec 05, 2018

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i have juste error with e-mail (not same than the url) and 2 missing resources

Le 5 déc. 2018 à 13:53, Günter Heißenbüttel <forums_noreply@adobe.com> a écrit :

Can't update my website

created by Günter Heißenbüttel <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10794198#10794198>

Export all files (not only modified ones) with Muse‘s „Publish“ command.

Make sure, that no system fonts are used.

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10794198#10794198 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

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LEGEND ,
Dec 05, 2018 Dec 05, 2018

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Community Beginner ,
Dec 05, 2018 Dec 05, 2018

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ok no font

Le 5 déc. 2018 à 15:03, Günter Heißenbüttel <forums_noreply@adobe.com> a écrit :

Can't update my website

created by Günter Heißenbüttel <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10794315#10794315>

https://forums.adobe.com/thread/2357163 <https://forums.adobe.com/thread/2357163>, answer 4.

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