Can't update my website

[dollar800]

Hi,

I use gandhi host with sftp and when my client try to update the website i have " Your FTP server has encountered an unknown error during this operation. " with right username and password.

Where is the problem ? thanks

[dollar800]

it's when i'm try to log in the in-browser

[Günter Heißenbüttel]

What?

[dollar800]

i haven’t font like this

Le 5 déc. 2018 à 15:11, Günter Heißenbüttel <forums_noreply@adobe.com> a écrit :

Can't update my website

created by Günter Heißenbüttel <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10794316#10794316>

What?

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[Günter Heißenbüttel]

Of course you have. I can see on your site.

And what about exporting via Muse?

[dollar800]

i re-check all textes.

i re-export with muse same problem

Le 5 déc. 2018 à 15:25, Günter Heißenbüttel <forums_noreply@adobe.com> a écrit :

Can't update my website

created by Günter Heißenbüttel <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10794319#10794319>

Of course you have. I can see on your site.

And what about exporting via Muse?

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[Günter Heißenbüttel]

How exactly(!) did you export the files?

And, by the way: You didn’t answer the question, if you checked the InBorwserEditing option in your site preferences.

[dollar800]

i publish with muse

i send you the screenshot

Le 5 déc. 2018 à 15:42, Günter Heißenbüttel <forums_noreply@adobe.com> a écrit :

Can't update my website

created by Günter Heißenbüttel <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10794322#10794322>

How exactly(!) did you export the files?

And, by the way: You didn’t answer the question, if you checked the InBorwserEditing option in your site preferences.

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[Günter Heißenbüttel]

You can’t send a screenshot for security reasons! Do attach a screenshot you have to visit the forum.

[fotoroeder]

This one is checked by default, I guess? Just double-check please.

Günter Heißenbüttel​ wrote this already.

You should not export a muse but publish it via Muse, that´s a big difference. Use either one of these:

or:

which leads to this:

Of course with your Site-URL .

Export as html and put this html-stuff to your ftp-folder will not allow IBE to work at all, of course.

Kind Regards,

Uwe

[dollar800]

yes i made it but i just see, when i publish my website it’s on the host but not visible i ahve a 403 error

Le 5 déc. 2018 à 17:53, fotoroeder <forums_noreply@adobe.com> a écrit :

Can't update my website

created by fotoroeder <https://forums.adobe.com/people/fotoroeder> in Help with using Adobe Muse CC - View the full discussion <https://forums.adobe.com/message/10794780#10794780>

This one is checked by default, I guess? Just double-check please.

Günter <https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel> wrote this already.

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10794780-1639797/Bildschirmfoto2018-12-05um17.40.27.png <https://forums.adobe.com/servlet/JiveServlet/showImage/2-10794780-1639797/Bildschirmfoto2018-12-05um17.40.27.png>

You should not export a muse but publish it via Muse, that´s a big difference. Use either one of these:

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10794780-1639808/Bildschirmfoto2018-12-05um17.47.30.png <https://forums.adobe.com/servlet/JiveServlet/showImage/2-10794780-1639808/Bildschirmfoto2018-12-05um17.47.30.png>

or:

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10794780-1639809/Bildschirmfoto2018-12-05um17.47.48.png <https://forums.adobe.com/servlet/JiveServlet/showImage/2-10794780-1639809/Bildschirmfoto2018-12-05um17.47.48.png>

which leads to this:

https://forums.adobe.com/servlet/JiveServlet/downloadImage/2-10794780-1639810/Bildschirmfoto2018-12-05um17.47.58.png <https://forums.adobe.com/servlet/JiveServlet/showImage/2-10794780-1639810/Bildschirmfoto2018-12-05um17.47.58.png>

Of course with your Site-URL .

Export as html and put this html-stuff to your ftp-folder will not allow IBE to work at all, of course.

Kind Regards,

Uwe

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[Günter Heißenbüttel · Accepted solution]

You have n right to access your site on your domain.

Seems, this is the same issue as the fact, that you can’t access it via InbrowserEditing.

This is not a Muse issue. You should contact your provider.