Cannot access Muse

Community Beginner ,
Jan 02, 2021 Jan 02, 2021

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Hi - had a small prob today so uninstalled muse with the plan to re-install - BUT the option to re-install is not showing in my CC apps... tryed helpline and obviouly they wont help

 

 ANYONE"?

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Download and install

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 02, 2021 Jan 02, 2021
Hi @Mr Tosh, To access discontinued versions, you must enable old versions from your CC Desktop App.   Click your Avatar (top right image) > Preferences.  See screenshot.  And show ALL APPS from left side menu. For Teams/Enterprise plan members, please contact your IT dept admin.  They will need to create a new package for you.

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Adobe Community Professional ,
Jan 02, 2021 Jan 02, 2021

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Hi @Mr Tosh,

To access discontinued versions, you must enable old versions from your CC Desktop App.   Click your Avatar (top right image) > Preferences.  See screenshot.  And show ALL APPS from left side menu.

 

image.png

 

For Teams/Enterprise plan members, please contact your IT dept admin.  They will need to create a new package for you.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 03, 2021 Jan 03, 2021

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Would if I could - that COG is not showing on my desktop app - no show.png

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Community Beginner ,
Jan 03, 2021 Jan 03, 2021

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The cog may not be there - BUT if I go the 'old fashioned way into preferences - THEN the magig button 'SHOW ALL APPS' appears - and hey presto - we're back!

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Adobe Community Professional ,
Jan 03, 2021 Jan 03, 2021

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As I said, Avatar > Preferences.... 

The CC Desktop App was recently changed.

 

Glad you got it sorted 🙂

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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