cant log in to adobe in-browser editing

[andrewd1261306]

every time I try to log in to in-browser editing I get the following message:

'There was an unexpected error while performing the operation'

using same login as website control panel & transmit ftp etc.

Tried in safari & chrome.

also tried removing adobe OOBE file

Kind regards. Andy

[Preran]

Hi Andrewd,

Please get in touch with Adobe Customer care Contact Customer Care for investigation.

Thanks,

Preran

[andrewd1261306]

Still no help...

[andrewd1261306]

still no help...just as well Muse is going as customer care is frustratingly useless.

[ankushr40215001 · Accepted solution]

Hi andrew,

Our heartily apologies for the bad experience with our support.

Will try helping you out here.

Your issue is something to do with IBE's back end, therefore better will be opening a case with them directly through this link - https://feedback.inbrowserediting.com/#contact-us and surely they wil fix your issue.

Let us know if you don't get any reply from them in 2 days.

Thanks!

Ankush