cant log in to adobe in-browser editing

Explorer ,
Apr 20, 2018 Apr 20, 2018

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every time I try to log in to in-browser editing I get the following message:

'There was an unexpected error while performing the operation'

using same login as website control panel & transmit ftp etc.

Tried in safari & chrome.

also tried removing adobe OOBE file

Kind regards. Andy

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correct answers 1 Correct Answer

Jul 02, 2018 Jul 02, 2018
Hi andrew,Our heartily apologies for the bad experience with our support.Will try helping you out here.Your issue is something to do with IBE's back end, therefore better will be opening a case with them directly through this link - https://feedback.inbrowserediting.com/#contact-us and surely they wil fix your issue.Let us know if you don't get any reply from them in 2 days.Thanks!Ankush

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Adobe Employee ,
Apr 24, 2018 Apr 24, 2018

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Hi Andrewd,

Please get in touch with Adobe Customer care Contact Customer Care for investigation.

Thanks,

Preran

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Explorer ,
Jun 08, 2018 Jun 08, 2018

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Still no help...

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Explorer ,
Jun 30, 2018 Jun 30, 2018

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still no help...just as well Muse is going as customer care is frustratingly useless.

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Jul 02, 2018 Jul 02, 2018

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Hi andrew,

Our heartily apologies for the bad experience with our support.

Will try helping you out here.

Your issue is something to do with IBE's back end, therefore better will be opening a case with them directly through this link - https://feedback.inbrowserediting.com/#contact-us and surely they wil fix your issue.

Let us know if you don't get any reply from them in 2 days.

Thanks!

Ankush

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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