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CC libraries missing completely in Muse but not other programs AND old sites not showing in Opening Welcome screen

New Here ,
Oct 31, 2017

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I know there are a lot of issues with this new Muse CC 2018 release and i keep trying to find the answers but I'm coming up with nothing and i truly do not wish to go back to an old version.

1. All sites are missing on the Wellcome screen when you open it BUT all the sites are in the Recent files panel.

Screen Shot 2017-10-31 at 8.55.07 PM.png

2. NOTHING! Not even a message is showing in the CC libraries! I have tons of folders and they all show in all my other programs but Muse. I even try clicking on the side fly out menu on the cc libraries and nothing happens. Its like it froze or something.

Screen Shot 2017-10-31 at 8.55.49 PM.png

I know some people said they logged out and logged back in or re-downloaded but it seems like that wasn't such a success either.

Hopefully Adobe Muse fixes this and a bunch of other issues soon!

Thanks!

-Kristina

For those whom it isn't working even after setting the app install location as default, can you please supply the below-mentioned file?

Following are the paths:

“C:\Users\username\AppData\Local\Temp”.

Files:

CEP8-Muse.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.txt

Mac:

/Users/username/Library/Logs/CSXS

Files:

CEP8-MUSE.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.log 

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.log 

You can collect this files, zip them and share via any cloud sharing service like Dropbox.

Regards,

Ankush

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CC libraries missing completely in Muse but not other programs AND old sites not showing in Opening Welcome screen

New Here ,
Oct 31, 2017

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I know there are a lot of issues with this new Muse CC 2018 release and i keep trying to find the answers but I'm coming up with nothing and i truly do not wish to go back to an old version.

1. All sites are missing on the Wellcome screen when you open it BUT all the sites are in the Recent files panel.

Screen Shot 2017-10-31 at 8.55.07 PM.png

2. NOTHING! Not even a message is showing in the CC libraries! I have tons of folders and they all show in all my other programs but Muse. I even try clicking on the side fly out menu on the cc libraries and nothing happens. Its like it froze or something.

Screen Shot 2017-10-31 at 8.55.49 PM.png

I know some people said they logged out and logged back in or re-downloaded but it seems like that wasn't such a success either.

Hopefully Adobe Muse fixes this and a bunch of other issues soon!

Thanks!

-Kristina

For those whom it isn't working even after setting the app install location as default, can you please supply the below-mentioned file?

Following are the paths:

“C:\Users\username\AppData\Local\Temp”.

Files:

CEP8-Muse.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.txt

Mac:

/Users/username/Library/Logs/CSXS

Files:

CEP8-MUSE.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.log 

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.log 

You can collect this files, zip them and share via any cloud sharing service like Dropbox.

Regards,

Ankush

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Oct 31, 2017 0
Nov 01, 2017

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Hi All,

Many apologies for the trouble.

Please see App weather install location is set to "default" in your Creative Cloud app as per below instructions and let me know how it goes.

Uninstall and reinstall Muse, let me know how it goes.

Screenshot_1.png  Screenshot_2.png

Regards,

Ankush

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Nov 01, 2017 0
New Here ,
Nov 01, 2017

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Hey Ankush,

I have uninstalled and reinstalled the app and even checked to see if it was in Default location and it did not work.

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Nov 01, 2017 0
Nov 03, 2017

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For those whom it isn't working even after setting the app install location as default, can you please supply the below-mentioned file?

Following are the paths:

“C:\Users\username\AppData\Local\Temp”.

Files:

CEP8-Muse.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.txt

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.txt

Mac:

/Users/username/Library/Logs/CSXS

Files:

CEP8-MUSE.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start-renderer.log 

CEPHtmlEngine8-MUSE-2018.0-com.adobe.ccx.start.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular.log

CEPHtmlEngine8-MUSE-2018.0-com.adobe.DesignLibraries.angular-renderer.log 

You can collect this files, zip them and share via any cloud sharing service like Dropbox.

Regards,

Ankush

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Nov 03, 2017 1
Community Beginner ,
Nov 13, 2017

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idk what any of this means. Explain further.

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Nov 13, 2017 1
Community Beginner ,
Nov 15, 2017

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I am also having this issue. Uninstalled and reinstalled with no success.

I went to gather the files you indicated, but neither of the files 'renderer' exist.

Perhaps that's the issue?

Here are the other three files.

Please advise ASAP as this is very frustrating and grids all Muse work to a halt.

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Nov 15, 2017 0
New Here ,
Nov 24, 2017

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Hello, any news? I have this problem also. logs attached WeTransfer

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Nov 24, 2017 0
New Here ,
Jan 16, 2018

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Sorry but I don't understand what you have posted.

I REALLY need to get my CC libraries to show up in Muse, and I am not a programming guru.

Please!!!!!  give detailed instructions on how to fix this problem.

My system is Yosemite 10.10.5

Rick Weber

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Jan 16, 2018 0
Pamatunm LATEST
Community Beginner ,
Jan 16, 2018

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This helps me not even a little bit. Where is the answer?

Pam Castaldi

Program Operations Director

Language Learning Center

MSC03 2100, 1 University of New Mexico

Albuquerque, NM 87131

505-277-7368

http://llc.unm.edu

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Jan 16, 2018 1
Community Beginner ,
Dec 20, 2017

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What is the default location supposed to be?

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Dec 20, 2017 0
Dec 20, 2017

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Please tell me which version of Mac or Windows are you using?

Regards,

Ankush

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Dec 20, 2017 0
New Here ,
Dec 28, 2017

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This may be unrelated, and I'm pretty hopeless with muse (just downloaded), but I have downloaded widgets from the internet to add to muse, and opened the files. It said adding widget to muse, and it added. How do I access these widgets and add them to my muse website.

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Dec 28, 2017 0
LEGEND ,
Dec 29, 2017

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Yes, this is completely unrelated to this thread.

In your case:

  1. Download the widget.
  2. Double click it. — Muse will open and install the widget.
  3. You find the widget in the „Library“ panel (not „Widget Library“, not „CC Library“), from where you can drag it onto the Muse canvas.

Additionally, I strongly suggest, to first get acquainted to Muse, before cluttering your layout with 3rd party widgets — especially, because many of them may cause unexpected side effects.

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Dec 29, 2017 0
Community Beginner ,
Dec 31, 2017

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Hi Ankush,

I am using Yosemite 10.10.5.

Thanks!

Pam

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Dec 31, 2017 0
Community Beginner ,
Dec 20, 2017

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Could you please explain what we are supposed to do with these files? I am not a computer programer and have no idea what the steps are. Thanks

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Dec 20, 2017 0