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Closing Muse ? Are you serious over there ?

Explorer ,
Mar 26, 2018

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Helloooooo! Over there, are you listening to me?

I think you have to take a close look to stopping support of the Muse project.

We have spent a lot of time learning how to use Muse, we have created a large number of customers with websites through Mouse, and we continue.

If you respect your customers, you should think again.

Muse is not Flash to have security issues or its works not supported by browsers. Although the flash continues, the name is changed to Animate.

Please respect us and continue the good work on Muse.

God bless America.

Erik

Hi all,

Apologize for your frustration. I understand that the transition to another software will not be without challenges. Having said that, Adobe Muse will continue to be around and supported for another year. You can continue using Adobe Muse beyond that as long as its code is supported by web standards and browsers, and for as long as your OS supports it. If you have hosted your site on BC, you have a year to migrate it to a third-party hosting provider.

Assets such as text and images can be exported for use after migration.

I have started a discussion on discussing alternative solutions and migration paths Adobe Muse EOL announcement - Alternatives to Adobe Muse? and will be inviting our experts here to participate. Please bookmark this forum post for reference.

Thanks,

Preran

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Closing Muse ? Are you serious over there ?

Explorer ,
Mar 26, 2018

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Helloooooo! Over there, are you listening to me?

I think you have to take a close look to stopping support of the Muse project.

We have spent a lot of time learning how to use Muse, we have created a large number of customers with websites through Mouse, and we continue.

If you respect your customers, you should think again.

Muse is not Flash to have security issues or its works not supported by browsers. Although the flash continues, the name is changed to Animate.

Please respect us and continue the good work on Muse.

God bless America.

Erik

Hi all,

Apologize for your frustration. I understand that the transition to another software will not be without challenges. Having said that, Adobe Muse will continue to be around and supported for another year. You can continue using Adobe Muse beyond that as long as its code is supported by web standards and browsers, and for as long as your OS supports it. If you have hosted your site on BC, you have a year to migrate it to a third-party hosting provider.

Assets such as text and images can be exported for use after migration.

I have started a discussion on discussing alternative solutions and migration paths Adobe Muse EOL announcement - Alternatives to Adobe Muse? and will be inviting our experts here to participate. Please bookmark this forum post for reference.

Thanks,

Preran

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Explorer ,
Mar 26, 2018

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This is the first time I've been angry at a discontinued app.

This is the worst thing I've heard out of Adobe and I'm very unhappy about this.  This will actually affect my business severely.

Expecting us to use either online web builders or developers is a joke.

Big mistake Adobe, you suck.

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Participant ,
Mar 26, 2018

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Please Adobe reconsider this, I also run a business in the UK and we have over 20 clients on the Muse platform. Please don't discontinue this fantastic product.

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Contributor ,
Mar 26, 2018

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https://www.change.org/p/adobe-systems-adobe-do-not-discontinue-muse

Absolute Disgrace!!!!!!!! Sign to get adobe's attention!

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Participant ,
Mar 26, 2018

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Adobe is going to hurt a lot of designers and businesses with this deplorable decision. There is no comparable product that can stand in for Muse, especially integrated with BC for use as a testing server. Their suggestions for what they think are acceptable alternatives are insulting, to put it mildly.

I have never, ever considered looking for alternatives to Photoshop and InDesign, which I have used for many years. But if Adobe follows through with this horrific decision to discontinue Muse, I will be actively looking for ways to become a former Adobe customer. Muse is a HUGE part of the value of my CC subscription. A large part of my professional and personal life are wrapped in work I do with Muse. I feel as if Adobe has spat on me and given me the finger... but worse.

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New Here ,
Mar 26, 2018

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Absolutly correct CuriousChip.
I just spent a few hundred Dollars into supporting Muse CC software for templates, sliders etc.
I switched to Muse CC last year after working with Serif Webplus for many years.
Due to a change in my hosting server I had to move all my supported websites from one server to the new one and used this opportunity redesign and to mock them up with Muse CC.
Reading that this great product will no longer be supported was a shock this morning. I first thought it was a mistake or "fake news" when I checked the mails. But it seems to be true and I have no understanding for such a terrible decision.
I really wonder why they come up with such strange strategies. I hope the protests will continue and they will think their decision over.

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Community Beginner ,
Mar 27, 2018

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Gee, after a bad year of falling stock prices Adobe has killed off a product allowing its established user base to suck air all the while increasing Adobe Cloud prices. Thanks a lot Adobe. You've just joined the ranks of Mega software companies like Sony that could care less about their customers.

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Community Beginner ,
Mar 27, 2018

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(I posted this on another thread)

Just to echo most of the above sentiments  - This is an utterly shoddy, unprofessional and inconsiderate action from our Adobe-Masters.

I would like to add also that at least most people seem to have been informed about this - as a long-standing Adobe 'customer' in the UK - some would say 'prisoner' -  and one who pays the full amount to Adobe each month for CC - I haven't even received the damn e-mail! 

This is appalling - call yourselves a professional organisation?!

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Explorer ,
Mar 27, 2018

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I agree, I know it will hurt my business. But face it Adobe doesn't care, I am in the middle of building some new sites with Muse. I am taking on clients that I can't afford to build their sites under Muse now because the pricing doesn't account for a rebuild down the road. I have to hussle to find a new platform. This makes the prepaid subscription for the next 10 months mostly worthless to me... I have started reviewing other options to replace Muse and leave Adobe. I started a Muse page on my technology social network posting the other solutions I have found so far. If you would like to see what I have found please see the following link: Adobe Muse - Tech Social Net

Please share, if anyone wants to contribute to the page, join my social network, link here: https://www.techsocialnet.com

It is free to join

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Community Beginner ,
Apr 01, 2018

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Exactly the same situation with me - I too have been spending weeks migrating from Serif too Muse. I'm shocked and very disappointed.

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Contributor ,
Apr 05, 2018

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I was as upset as you a week ago ,till I came across a folder today which I created a month ago when that I tried to mess around Adobe XD. Actually it's fun and not that difficult really !!

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Community Beginner ,
Apr 05, 2018

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Doesn’t that require code?

Sent from my iPhone

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Contributor ,
Apr 05, 2018

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I'm sure if you  want very sophisticated apps or sites, I am using it for a simple artists's  portfolio   and I am very happy with it so far, Site map is so easy , linking pages too, working with instances ....  basically it's the same tools u use everywhere! it is worth trying!!  and on top u have direct testing on your phone and sharing  with clients !

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Mentor ,
Apr 05, 2018

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piixy  wrote

Adobe XD

dabach  wrote

Doesn’t that require code?

Meaning Adobe XD is a prototyping tool that does not export your designs as HTML / CSS.

As Adobe even admitted ...

Muse Product Announcement EOL:
... Although XD does not generate web-ready code as Adobe Muse did ...

piixy  wrote

sites, I am using it for a simple artists's portfolio

So how are you using it to get to the web ? I think that is what @dabach was wondering.

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Contributor ,
Apr 05, 2018

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Just discovered to embed a simple video player in XD u need coding skills!! i admit i was wrong and all my enthusiasm abt XD is gone since it is only for prototyping, which if i understnad correctly is not meant to do the publishing???

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Advisor ,
Apr 05, 2018

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Adobe XD is a half-hearted attempt to compete in the prototyping software market. It is extremely limited compared to the industry heavy-weights (such as Axure or Justinmind), and I think it is a bloody waste of time. 

I predict XD will fail, just as Muse. No-one is waiting for XD - excepting perhaps Adobe users who have little experience with prototyping software, and want a "free" (part of CC) option.

And XD is NOT meant for any publishing or development.

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Community Beginner ,
Apr 05, 2018

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Spark is their alternative to Muse - can transfer assets.  Available in coming months.  CC has prelim description now.  Rich in many more features than Muse -easier to learn/use.

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Community Beginner ,
Apr 05, 2018

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Those interested about the Spark alternative can go to the following to learn more:  https://spark.adobe.com/make/websites/

Given Adobe's history of bringing great products to the market for our use, I am willing to give them a chance to solve our problem and theirs.  Given the trend in the market to move away from code design and the difficulty of graphic stds and template limitations to customize, Adobe is moving to lead industry with wholly new approach to website development.  To meet that challenge they are making significant investment in this effort.  They conveyed to me the transition to the new approach will not be as difficult for developers.

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Explorer ,
Apr 05, 2018

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I don't think you get it ... if they can just pull Muse at a whim, they can pull Spark when it doesn't go in the direction they think.  With losing so many "devoted" Muse fans already because of their decisions, what do you think the uptake of Spark is going to be ... and when it doesn't translate how they thought it would, what will they do?  Even if their customers have to use CC because of the other products, to invest on one web platform that has cost them and their own clients time and money ... they won't run the risk that the supplier will pull it off the digital shelves again.  You don't invest as much time in learning other graphical programs as you do for web design products like Muse ... and that is why we as a community are so fired up and might never forgive or forget a corporation that are displaying the value they see in us and our livelihood.

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Community Beginner ,
Apr 05, 2018

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Agreed and IF Spark is to replace MUSE then Adobe sure did a bang up job of informing their MUSE users that that was indeed the plan. Seems like Adobe needs a transition team. I'm willing to give Spark a serious look and even transition to it though it wont be my only web page/site building option.

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Community Beginner ,
Apr 05, 2018

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You may be more naive then I believe you are.  Software/hardware technology advances monthly and the expectation that you will ever find stability beyond two years is not likely.  Add this to a market that introduces evolutionary approaches that will cancel out old approaches, makes it nearly impossible for any company to survive if it doesn't provide you a better product. 

That includes yourself -  you choose Muse because it was easier and more robust for you to create your customers site and as such offered its development at a lower cost.  Adobe sees its survival to provide greater simplicity/flexibility/quicker design with many new features to keep you as a client, that can't be offered by its competitors.  That should work for you and your customers.

So N.A.T. take breathe, you have time to find out how big is the impact to evolve and whether you might find this might be a benefit rather than a loss.  Your customer relies on you to bring him an exciting attractive design that will bring him business.

Go to:  https://spark.adobe.com/make/websites/

See if any of planned features advances your customers interest.  If you already have a Muse Plan/Pages its not a big exercise to move them to Spark and now augment with new features.

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Explorer ,
Apr 05, 2018

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There is no need to infer a superiority over people who challenge you, nor attempt to diminish them with backhanded compliments, let alone communicate with a condescending tone. 

I may not be an expert in coding for the web, but I am certainly not naive.  I have had to learn far too many "new" programs and businesses throughout my lifetime.  I am sick of tech companies rehashing programs into a different format or dumbing them down for the masses or splitting them up for market positioning.  Muse was the "in between" - it enabled people to have an easy interface (for coder or non-coder) whilst allowing those with the expertise to truly build some wonderful websites, themes, plugins, widgets, e-commerce solutions etc so that we as other non-tech Musers could incorporate them into our solutions.  That is what is lost here - not just the program, but the collaborative space between hard core coders and interface designers (non-coders).

I myself build my own websites - not for other clients as I like to know how it all hangs together and interacts.  I will adapt as I always have when adversity hits my door ... but I care for other people in other businesses, particularly those assisting small businesses and I care that it gave other people the same joy I had when I discovered Muse ... although be it short lived for me.

I have expertise in a great number of disciplines and industries, so I am well aware of the instability of the tech world.  That is the reason why so many smaller businesses find it hard to keep up and is why so many monoliths in the tech industry have such control over the world we live in.  Those who established themselves in the early days pull the strings but one day, a company may just do a "Robin Hood" of sorts and give the power back to the people. 

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Contributor ,
Apr 06, 2018

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Do Axure or Justinmind work with apple??

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Community Beginner ,
Apr 06, 2018

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Interesting response.  Might review your earlier comments.  Second, you reinforced my reasons for Adobe actions and development of intuitive Muse over code dependent Dreamweaver and future evolution efforts under products like XD-Dreamweaver/Spark-Muse. Many comments shared discussed their competitive products who have features you want. 

Large companies like Microsoft/Apple/Adobe have considerable more to loose then the small businesses bringing advanced designs and are usually the only companies with resources (tech/financial) to invest to protect/advance its base (Acrobat/InDesign/Illustrator/Photoshop/etc.). 

Your also right that Adobe's biggest problem is communication and marketing of its evolution and deserves your rebuke.  This is especially true with the migration strategy for Muse.  Adobe needs marketing/sales reps with their development technical team to represent us -- their base.

Your final comment, reflects Adobe Spark strategy to simplify the software for website development, that allows novice business owners to create/maintain its own website, which may not set well for developers.  However, that's happening anyway where hosting platforms are providing those services.

I welcome debate on the issues and feedback to Adobe that is committed to evolving their products, to insure the community assures our needs are included in their development (i.e. migration of graphics from other products to the website without quarky Indesign-Acrobat - jpg conversions for high-resolution graphics).  Your experience in website development can't be overstated, that is needed in Adobe's plans.

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Explorer ,
Apr 06, 2018

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Firstly, I don’t want to be forced to “get used” to other products - I was happy continuing on with the Muse product as it was and I’m sure that many others felt the same.

Yes, large companies like Microsoft/Apple/Adobe have considerably more to lose than the small businesses, but they can usually afford to whereas small businesses can't … and that is my point.  Big companies can’t please everyone all of the time, but they can surely p*** a lot of them off all at once when they make a decision that affects livelihoods … and that’s what I’m saying they need to realise.  Small businesses on the other hand think of every customer as precious because they are their bread and butter.

Adobe are clearly turning themselves from a design company into a marketing company … with marketing, it is all about communication.  The desired result should be to attract customers, not push them away … great start to the transition!

Just because hosting platforms are providing those services, doesn’t mean that they are what is wanted by the consumer, nor that we should be satisfied with not having control over the full customisation of a website.  Those are vanilla versions and often clunky and very restrictive - they just don’t cut it unless you like “cookie-cutter” solutions.  The whole point of having a website is to attract and then retain customers … if they can’t tell the difference between your website from your competitors because you both have the same theme, just a different name … you won’t stand out.  In one of my businesses, I copped a lot of grief about the colour scheme, the quirkiness of my brand and the “non-corporate” feel in a corporate industry, but I stuck to my guns … and now our customers think of us more than our competitors because of these elements - it is the same for any website that people land on.

As for debating, I’m just about done airing my thoughts on the subject.  I don’t have enough fight in me to keep the conversation going.  From now on, I’m just going to wireframe the site and provide the content … farm out the work so that others have the headaches (and responsibility of keeping my sites current).

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New Here ,
Mar 30, 2018

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Adobe, you REALLY REALLY SUCK! I use Muse as much as Illustrator and Photoshop - and have spent a ridiculous amount of time learning this product. I hope you go chapter 11. You don't deserve the customers you've had!

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Participant ,
Mar 30, 2018

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Chpt. 11? They just reported record profits.

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Explorer ,
Mar 30, 2018

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Bigger corporations than Adobe have gone by the way side as a result of a trigger happy cowboy at the top. 

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New Here ,
Apr 11, 2018

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Really Adobe? This is very disappointing. So, you want us to have a "smooth transition" to what?

  1. Adobe XD? - How can it be an all-in-one solution, if it doesn't generate code? I'm not prototyping. I don't want to pay someone to develop code. I want to design, modify, update and publish – repeat.
  2. Adobe Portfolio and/or DIY website creators? - Its generic, like all the other content management platforms.

What is going on here? I anticipated Muse evolving, this is a wonderful tool.

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New Here ,
May 14, 2018

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I dont wanna go MUSE.jpg

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New Here ,
May 15, 2018

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So very disappointed in Adobe. Feels like being dumped and I'm sad. However, given that Adobe couldn't care less, I'd like to know that, when lovely Muse is discontinued, do I still have to pay the subscription if I use it? I've paid it since the start ...

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Community Beginner ,
May 15, 2018

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Unbelievably, until today, I totally missed the announcement about Adobe's discontinuing Muse, though I received many about Business Catayst. I join the legions of those unhappy with Adobe's decision to discontinue Muse. As a free-lancer for numerous small businesses, I have used the Adobe Creative Suite programs for years. My companies are businesses that cannot pay thousands of dollars for a website, so the Muse program allows me [non-coder, non-nerd (though I completely admire and respect nerds)] to create a simple but effective website for my clients. It fits the bill perfectly because of its compatibility with, and my knowledge of, the Adobe Creative Suite. I will be interested to know what Adobe is working on to fill the void, though it doesn't sound like it will be anything like Muse and will be too complicated for my use.

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Engaged ,
Mar 26, 2018

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Just to echo shock at this decision - my client base and business is run on Muse.

Is XD viable to run as a way to build sites for others? Does unsupported mean eventually not being able to run on a later OS build? Sounds like it.

I will either have to tell my clients to go elsewhere or i will have to learn a new program and migrate all my sites at zero cost to the client 😞

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Adobe Employee ,
Mar 26, 2018

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Hi all,

Apologize for your frustration. I understand that the transition to another software will not be without challenges. Having said that, Adobe Muse will continue to be around and supported for another year. You can continue using Adobe Muse beyond that as long as its code is supported by web standards and browsers, and for as long as your OS supports it. If you have hosted your site on BC, you have a year to migrate it to a third-party hosting provider.

Assets such as text and images can be exported for use after migration.

I have started a discussion on discussing alternative solutions and migration paths Adobe Muse EOL announcement - Alternatives to Adobe Muse? and will be inviting our experts here to participate. Please bookmark this forum post for reference.

Thanks,

Preran

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Community Beginner ,
Mar 26, 2018

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PLEASE PLEASE PLAESE

Do not close this project!!!!

We built it for that

We got into this

And now all this will be gone

Who needs a software that will be discontinued?

We need this software. And we trusted in ADOBE.

PLEASE PLEASE PLAESE

Do not close this project!!!!

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Explorer ,
Mar 26, 2018

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Preran,

Your boilerplate post does not even scratch the surface of the problem with this. For years, Adobe has been at the forefront of bridging the gaps between developer and designers and Muse was a wonderful, forward-thinking solution. A lot of people have put a lot of time into learning this product and investing there businesses in it.

Obviously you have nothing to do with this decision, so I recommend that you get someone on this thread that can explain a little more why they would do something like this.

I am so absolutely disappointed in Adobe.

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Adobe Employee ,
Mar 26, 2018

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I completely get what you say, and I thank you for using Adobe Muse.

My posts here are based on the many discussions I have had with the team previous to the announcement. I will check with the team to see if they have anything to add to what I have already said, but I seriously doubt it because if there was any more info, I would have known about it by now.

Because this decision is very unlikely to be revisited, I wanted to focus the energies of this post on alternative solutions. Adobe Muse will continue to be available and supported over the next year. It is also unlikely, IMO, that browser support for the code generated is going away soon.

Thanks,

Preran

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Participant ,
Mar 26, 2018

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Preran,

Some questions:

  1. Why can the decision not be revisited? We all make mistakes, and the is a huge one from Adobe.
  2. Who can we contact to lobby for change?
  3. Adobe should have looked at options for their customers prior to pulling the rug from our feet.

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Community Beginner ,
Mar 26, 2018

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If Adobe wanted to enhance Muse and morph it in to something much richer, that would be one thing UX, Blog capabilities etc. Taking an ax to it after so many of us have come to depend on it, continue to learn it, even enhance it with adding code--well that is just poor judgment on Adobe's part. I personally could care less if you phase out BC as I always updated my HTML output. Hell I've even had coders strip my HTML and use it. (That may not be saying much.) I've used Muse since it was first released. I just started "again" to mess with WP and I must say Muse is much better. Perhaps incorporating more Blog Features etc would help Adobe compete. But tucking your tails and leaving the game, just when more and more pre packaged clunky site builders crowd the market--makes no sense. Adobe should have asked if their users had suggestions for a better experience.

SAVE the tree (Muse) and make it better.

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Contributor ,
Mar 26, 2018

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Community Beginner ,
Mar 26, 2018

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Like others here ADOBE, this is utterly disgraceful are you for real? I folked out for a full CC yearly subscription just 3 months ago, expressly for Muse and website design, only to find your retiring MUSE.

I won't be renewing when up end of year, good luck with your endeavours.

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Contributor ,
Mar 26, 2018

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Community Beginner ,
Mar 26, 2018

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Well Preran, if you truly want to focus the energies of this post on 'alternative solutions' - what solutions are you and Adobe offering?? Telling us to either learn code and use Dreamweaver or to go back to kindergarten and use that utterly worthless Spark are NOT solutions. Adobe created this mess, not its loyal paying customers - why are the 'solutions' up to us to create?

Personally, Ive spent years learning and working on Muse, encouraging others to to the same, investing in Adobe products & related 3rd party widgets and memberships, run a business on site created in Muse and was midway in tackling a complicated new site. All for nothing.

The hostile treatment and lazy, sloppy, vague 'solution's' being offered up by to Adobe to its customer base are being heard load and clear - we will NOT forget this treatment and will respond with taking our wallets elsewhere.

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Engaged ,
Mar 27, 2018

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Participant ,
Mar 27, 2018

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You do know you're just giving us extra work to do that we won't get paid for, right? I'm going to have to change all my sites away from the Muse platform, which means extra hours and more work that I can't really deal with. So now I have to work nights and weekends, without pay, to redesign all the client sites I've designed with Muse. I luckily, if you can say that, have only one client using Business Catalyst and they are going to be pissed. So thanks for pissing off my clients and costing me money.

I'm a CC customer and after this I will be switching to Quarkxpress from Indesign and any other programs I can find to replace Photoshop and Illustrator.

You just lost a loyal customer.

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Explorer ,
Mar 27, 2018

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We dont want  an Alternative, thats not the resolve. There are many of us that have spent a lot of time invested in learning this program (being in the beta testing program) as well as invested a lot of money in different widgets and templates, There are some that even have complete online business dedicated to selling muse widgets and templates. Not to mention the thousands of clients we have all sold tto us doing their sites in ADOBE MUSE, and being able to edit the sites in inbrowser editing. AND NOW WHAT, we all look like fools, unprofesional bafoons, how can we now even consider doing a site in muse if WE know it will not work or it might not work in a year or two, or how about when we get a call, that something doesnt work in a year and its because of a glitch in the program and now guess what no one is working on it, what do we tell the client "So sorry you need a new site" really in a new "ALTERNATIVE" system we don't know as well.

I have been using Adobe products since Adobe first started, yes with all the programs all of them, and for the first time in over 27 years, I am seriously considering alternatives for all, since I feel the direction you are choosing to become for web design like a WIX, or WEEBLY is not in a designers best interest, it doesn't allow for the freedom of creation, further more you are seriously in separation with your customers, you are not heearing us. And please don't insult our intelligence with saying that you are observing market trends, or that you dont know where else to take MUSE, MUSE is not yet a finished product there is so much more that it can still be added to it and grow it just like you've done with Illustrator, seriously illustrator has not changed by leaps in bounds either in many years, nor has indesign and photoshop for that matter, but they are still around.

PLEASE RECONSIDER, I THINK YOU HAVE JUST MADE MANY MANY CUSTOMERS VERY ANGRY AND DISSAPOINTED, AND THAT CAN NOT BE IN ADOBES BEST INTEREST.

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Engaged ,
Mar 27, 2018

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Excellent reply!  Very good point on other Adobe products basically staying the same for years.  Muse is the most useful app you have.  I will be exploring options and terminating my Adobe membership shortly after.  This is just appalling!

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New Here ,
Mar 28, 2018

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You guys are nuts! Adobe should rethink this. Like all decisions at big corporations--it probably has something to do with the cost. If you aren't making money, then away it goes.

PLEASE RECONSIDER. For the first time (and I have been with you guys since you started) I am extremely disappointed.  Do not stop developing and supporting MUSE!!

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Explorer ,
Mar 28, 2018

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i feel sick to my stomach! Adobe is just looking on their stock value and give a s#%^* about people! Muse is/was great product for us non-coders. Closing Muse will affect so many small designers and even big widget developers. If you would put effort and money to develop Muse you would have your money making platform! Well, shame on you Adobe! And the alternative suggestions - you have to be kidding! Spark? Instead of Spark development if you put resources to develop Muse - you would not have dispair and disdain of Adobe users. Many of us will look into other alternatives - how to be able to give up CC. cheers - NOT.

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Participant ,
Mar 28, 2018

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Your alternatives all suck.  I am biting the bullet to learn Dreamweaver but the total disregard for your customers here with no actual intelligent explanation sounds very mean spirited.  Please don't write crap that tells us nothing.  Muse needs to live on.  Adobe is looking like the worst company alive right now who doesn't care about causing severe financial hardship to most Muse users.  You get paid to say nothing Preran but we have to now eat a lot of money to keep our clients' sites up to date.  Again I have been with Adobe since Illustrator 88 probably longer than you have been alive.  You have a job becasue designers like me took a chance on this company.  We built your business by using your software and now you can not even give us respect by keeping a very decent web tool alive.  Shame on you. And what disturbs me the most is nobody at Adobe gives a damn.  I hope you reverse this decision. Sadly this is a product I make a lot of my living with and you have really caused me and others huge financial stress

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Participant ,
Mar 28, 2018

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I, too, have been with Adobe and remember using Illustrator 88...and this decision to scrap Muse and leave us all hanging is just low down. Really, "low down" is putting it mildly. I have designed over 100 Muse site and now am left with egg on my face with all of my clients. What do I tell them after I sold them on Muse and Business Catalyst? Adobe is effectively killing my professional reputation and I am FURIOUS. The more I think about what Adobe has done to me and my business, the more furious I become. If anyone starts a class action lawsuit, I'M IN. Every designer that bought into Adobe's lies about Muse and has to now invest considerable time and money to redesign sites and learn a new platform needs to be compensated.

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New Here ,
Mar 28, 2018

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Preran,

Frustrated is an understatement!! I could lose my job over this. Thank god I got out of freelance designing. I couldn't even imagine all of the designer who are going to lose clients over this. Adobe seems like they are brushing it off. Like saying, no big deal, just recreate it! My boss is not going to be happy, we just finished our site. There is NO program that is going to allow me to duplicate my site exactly how it is in a quick manner and I don't foresee Adobe stepping up and saying. Hey we will transition your site from Muse to our new XD (whatever its name is) or Dreamweaver Heck I can't even run that software on my computer at all. And like someone else said who's to say the same thing wont happen to XD in the next few year.

I'm also disheartened because I feel like you are steeling money from your users. You hook us in to use your product (I'm a graphic designer, so this was perfect for me) and now it is gone. Yes, gone. Adobe has already stated there will be no updates or improvements. I hope you are no longer offering this program to new subscribers. There isn't even an alternative program to open the files in and I'm locked into a subscription that I don't even get full use of the products I'm paying for.

I think you will be lucky if someone does not file a lawsuit against Adobe.

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Explorer ,
Mar 28, 2018

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Sorry but that is a useless set of answers. We can continue to keep using Muse after a year, sure if we keep paying for the CC subscription fees. Why would I pay for a unsupported abandoned product?

Adobe has screwed it's customers absofreakinglutely with this terribly FOOLISH decision. This business practice of releasing a product, getting people to build a business around, and then pulling the rug out from underneath them completely screwing their business, is not right, it is not ethical, and it must not stand. I have no use for apologies.

The only apology that is acceptable is sorry we made a mistake and will continue support to this product that you have been happily taking craploads of your money for. Muse was the only reason I subscribed to CC. It seems to me I am owed a refund for the last 3 years of subscription fees at a minimum.

I will never again base anything I do on Adobe because you have just told us loud and clear you cannot be trusted. I am disgusted with this decision and this way of doing business, it is SIMPLY UNACCEPTABLE.

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Participant ,
Mar 29, 2018

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A reply to Praran's message:

------------

Hi Lonnie,

I have said this on the forums, and I am assuring you here that we are capturing all feedback and sharing it with the team.

Thanks,

Preran

--------------

Muse users are livid, Preran. You are taking away a source of income and our reputations by discontinuing a product that we rely on -- that our clients rely on. Capturing feedback and sharing is an understatement. It's not enough, Preran​ -- We need some answers now.

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Community Beginner ,
Mar 29, 2018

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If you are saying that it won't be revisited then I will be cancelling my monthly subscription to all Adobe products and I'm sure I'm not alone.

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New Here ,
Mar 29, 2018

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Adobe will be losing all of my business at this point. This isn’t how you handle a situation like this and going forward I will not put my professional eggs in adobes basket. My IT company has been dealing with the best venders in the D.C. area for 30 years and short of companies going belly up I have never experienced this before. I am glad there are so many other platforms for our creative needs today. You are doing you loyal customers a disservice and to be honest you have permanently blemished the adobe name in our companies eyes.

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Participant ,
Mar 29, 2018

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And they just reported record profits.

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New Here ,
Mar 30, 2018

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I think it's worth realizing that when you say "third-party alternatives", that's not only a nearly impossible feat for some given the size of the businesses they've grown with Muse, but it's also another way of saying "pay more money". Sure, we can look at Webflow or other products, but in most cases, that's doubling what many of us pay for All Apps. That's....kind of the point of All Apps. It's worth it because there are so many functionalities that exist across the span of the product base.

This isn't a matter of "here are some alternatives". This is costing many people a lot of unbillable time and a lot of wasted money that will be extremely difficult to recover - if they can at all.

But here is the larger issue.

People are losing faith in Adobe. I'm fortunate in that only a small part of my business so far is on Muse, and it's easy enough for me to continue using Dw and "find alternatives", even though that's stupidly expensive when I shouldn't have to be forced to do that in the first place. But even for those of us who weren't as deeply harmed by this as others, we're scared, too. What if we wake up to find that Adobe pulled Photoshop overnight? What if InDesign just goes away?

You've got a lot of people really scared and losing faith in what we thought was a solid, secure, and reliable base of products.

Please do not simply brush us off with "here are some alternatives". We really deserve answers as to why this happened in the first place (and "because: shareholders" is not good enough for us), and I think it would behoove Adobe to have an open forum where CC members can voice concerns and get real, actual answers.

If people continue to feel that they can't rely on Adobe products to be there tomorrow, you won't have to worry about your shareholders because you won't have a company left. "Mass exodus" is not the kind of words you want to hear surrounding your products, but it's already happening.

I know that you are not personally responsible for this, but as a representative of Adobe I think it's at least worth your time to take these comments back and have a serious conversation that extends beyond "what are their alternatives."

Trust me. If this keeps up, you won't have to tell us what the alternatives are. We will find them. 😕

I really love Adobe products, but I, and so many others, simply cannot afford to build businesses that rely on programs that may or may not be there tomorrow.

Please think about it.

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Participant ,
Mar 30, 2018

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Horribly long winded, and perhaps naive. Here we have upset users, but Adobe surely ran the math before killing the product. They no doubt have execs who made the case better than you do in your overlong, over-personalized critique.

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New Here ,
Mar 26, 2018

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I am literally in shock over this decision and feel physically sick about putting my faith in Adobe.

I decided to move away from a DIY web builder in September last year and spent the next 4 months learning how to use Muse and rebuilding 15 websites on the platform. This was a massive undertaking for me, but was done with confidence that it was going to really benefit my business in the future.

One of the main reasons for migrating to Muse was that I felt it was a risky strategy to be placing my trust in a DIY web builder company that could go bust at any time, where as using Adobe would be be a safer and smarter way to go. Wouldn’t it?

And the reason for this…

“As Adobe continues to re-focus on developing products and solutions that provide our customers with the most value”

What a load of crap! The real reason is that you are money grabbing bastards and as Muse probably doesn’t make you obscene amounts of money, you’d prefer to Judas you loyal paying customers, rather than continue your efforts and support us Musers.

Thanks a bunch Adobe for completely screwing up my web business. Who do I need to talk to about getting those 4 months of my life back!

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Contributor ,
Mar 26, 2018

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https://www.change.org/p/adobe-systems-adobe-do-not-discontinue-muse

Absolute Disgrace!!!!!!!! Sign to get adobe's attention!

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Contributor ,
Mar 29, 2018

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Move away from Adobe products. They've killed so many products (Fireworks in particular), and while doing so, have not incorporated the strong points of those products into their own faulty programs.

CC started and I stopped funneling money to Adobe. Still use Creative Suite 5.0 on MacBook Pro running older OS. I've been slowly replacing elements of CS 5 with Affinity products (stellar) and QuarkXpress (yes, Quark).

I've found hopes and prayers of a company, especially Adobe, keeping their programs alive and up-to-date, is a foolish game.

Diversify the number of tools you've got to achieve your goals. Blather all you want about x-amount of tools for x-amount a month.

They just killed your livelihood by axing MUSE. CC InDesign, Illustrator, and Photoshop are lumbering beasts. I'm using the latest on a Windows 10 machine at work and they are no great shakes, especially Illustrator.

Just my 2 cents.

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Community Beginner ,
Mar 30, 2018

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Hi Danny,

I know this is a MUSE thread... but... I have to step in and 'defend' Illustrator.

It has always been a far superior tool to freehand and, especially, Corel Draw. And today, if you want to work in packaging -- for example -- then you need to be an Illustrator heavyweight: it has the accuracy and simplicity to achieve the right results. It also works in tandem with ESKO tools, etc., for a managed solution.

And going way back... I worked in a studio where we created all the artwork for OHP presentations in Illustrator 88 but then used Freehand to print them out! That's all we used it for. In those days you had a bout half-a-dozen varieties of pen tool in Freehand against the one, simple, pen tool in Illustrator!

Terry.

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Contributor ,
Apr 05, 2018

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Terry,

I'm not an intensive Illustrator user but it a vital tool amongst the many. Illustrator CC 2018 does not feel that much more advanced than Illustrator CS5 and after almost 10 years you would think that it would be leaps and bounds above it's previous self. Why Adobe didn't take the best of Fireworks and implement it is a question for the ages. I do realize that in not stepping onto the CC I had to find an alternative to Illustrator and that's when I discovered Affinity Designer. Again, not being an Illustrator "power user", I can't comment on the various differences/shortcomings, etc. I can say that for what I need to do in Illustrator, Designer is far more responsive and, once over the learning curve, far more intuitive and non-destructive.

Working in production at print shops, I can say that receiving Illustrator files is a love/hate sort of thing. There are many great designers using Illustrator that provide spot-on files. There are also many who do not seem to understand production workflow and Illustrator in and of itself won't provide those answers (nor will Designer). The simple process of converting fonts to outlines or proper use of layers (having to dig down through hundreds of layers to make a simple change request from a client can be a nightmare).

I think the point is that If I still relied on Adobe for the continued support of the programs that I need/use, I'd be wary of which products to invest my time into and what may become of the one's I use. I bought the Macromedia Suite right before Adobe swallowed them, and watched as they killed Fireworks, did not much of anything with Dreamweaver, and eventually killed Flash.

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Community Beginner ,
Apr 05, 2018

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I just opened Dreamweaver for the very first time, and in just 5 minutes, I know it's not for me. WYSIWYG it certainly isn't. Too much of a different system to get to grips with. What I just don't get is why web development is so stunted in options? Surely with people very quicklya bit fed up with the free website builders, and finding DW to much, why did Serif dump web plus (which I really liked) and now Adove dump Muse? Is there no money to be made from web development any more?

I also feel sorry for those businesses revolving around selling you add ons for Muse - their entire income stream blown away overnight.

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Community Beginner ,
Mar 26, 2018

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I really think Adobe should reconsider this. What a waste of time learning such an awesome programme. How do I know that if I switch to Adobe XD that the same won't happen in a few years?

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Engaged ,
Mar 26, 2018

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Exactly, @candice

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Explorer ,
Mar 26, 2018

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This is my thought exactly... Do I risk learning another Adobe program simply for them to pull the pin after a few years.. Ummm .. NO!

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New Here ,
Mar 26, 2018

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I am livid!! How can you discontinue the one usable web design software out there??? I really believe you need to rethink this Adobe!!!!!!! I have built multiple customer sites using MUSE and have spent a great amount of time learning all the ins and outs of the software. Why??? This makes me skeptical to learn any of the new software you offer.

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Contributor ,
Mar 26, 2018

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https://www.change.org/p/adobe-systems-adobe-do-not-discontinue-muse

Absolute Disgrace!!!!!!!! Sign to get adobe's attention!

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Adobe Employee ,
Mar 26, 2018

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Just to keep this discussion more readable, can you delete all the duplicate posts, and just keep one?

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