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Creative cloud and muse update issues

Explorer ,
Jul 31, 2017

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Every time the creative cloud app or Muse updates, it fails. I have to go back in and delete the muse folder or uninstall the creative cloud app. This is very time consuming and annoying. Yes, I have read hours of tutorials and tried everything so far. I have to bring in my libraries, widgets and settings all over again when I re-install Muse. Muse won't start today because the creative cloud app updated automatically and ran into same issues.

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Creative cloud and muse update issues

Explorer ,
Jul 31, 2017

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Every time the creative cloud app or Muse updates, it fails. I have to go back in and delete the muse folder or uninstall the creative cloud app. This is very time consuming and annoying. Yes, I have read hours of tutorials and tried everything so far. I have to bring in my libraries, widgets and settings all over again when I re-install Muse. Muse won't start today because the creative cloud app updated automatically and ran into same issues.

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Jul 31, 2017 0
Most Valuable Participant ,
Aug 01, 2017

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you can tell Adobe CC not to update automatically... I would assume your system has other issues but can't help you without more details.

Mac, Linux or Windows would be a good start so we can rule out antivirus software

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Aug 01, 2017 0
Preran LATEST
Adobe Employee ,
Aug 01, 2017

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I suggest getting in touch with Adobe Customer Care Contact Customer Care to investigate your issue.

Thanks,

Preran

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Aug 01, 2017 0