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Cursor flickers and deselects menues

Community Beginner ,
Mar 12, 2018

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Hi, I'm using muse  on a new acer aspire 7 with Windows 10 and every time I start it up the cursor begins (and never ends) flickering it's loading state. I also cannot open menues (they immediately close) or use shortcuts. The program seems to be pulling most of my CPU in this idle state, and the cursor continues flickering when using other programs aswell (such as this browser window). Bug does not appear in any other CC application, but renders muse more or less unresponsive.

Please Help.

Correct answer by WOKKY666 | Community Beginner

Hey,

I found a workaround in this video

Photoshop CC 2018 Flickering cursor/menus not opening Problem Fix - YouTube

You have to locate the folder CEPHtmlEngine and remove the file "icudtl.dat"

Same works for animate

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Cursor flickers and deselects menues

Community Beginner ,
Mar 12, 2018

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Hi, I'm using muse  on a new acer aspire 7 with Windows 10 and every time I start it up the cursor begins (and never ends) flickering it's loading state. I also cannot open menues (they immediately close) or use shortcuts. The program seems to be pulling most of my CPU in this idle state, and the cursor continues flickering when using other programs aswell (such as this browser window). Bug does not appear in any other CC application, but renders muse more or less unresponsive.

Please Help.

Correct answer by WOKKY666 | Community Beginner

Hey,

I found a workaround in this video

Photoshop CC 2018 Flickering cursor/menus not opening Problem Fix - YouTube

You have to locate the folder CEPHtmlEngine and remove the file "icudtl.dat"

Same works for animate

Views

108

Likes

Translate

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Mar 12, 2018 0
Mar 12, 2018

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Hey WOKKY666,

Sorry to find you in this trouble.

Since when are you facing such issue, does it also happen with a new file?

It might also happen because of preferences.

Please try the following steps see if any of them works.

Solution 1: Reset Preferences

  • Make sure Adobe Muse is not open.

For Windows:

  • Go to the following path in Windows Explorer. C:\Users\<user_name>\AppData\Roaming
  • (Replace <user_name> with your username)
  • Look for a folder named as "com.adobe.AdobeMuseCC.VERSION" and rename it to "com.adobe.AdobeMuseCC.VERSION_old"

For MAC:

  • Go to Following location ~/Library/Preferences
  • Rename the following folder by adding "_old" at the end of them
  • com.adobe.AdobeMuseCC.VERSION and AdobeMuse

Now try to launch Muse and check if it works

Solutions 2: Uninstall and Reinstall

Uninstall Muse from Creative Cloud application

During the process please click "Yes Remove Preferences"

Once Muse is uninstalled and reinstall it and try to launch

Regards,

Ankush

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Mar 12, 2018 0
Community Beginner ,
Mar 12, 2018

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Hi,

Thanks, but both these solutions are not working for me. I have had this laptop since friday, so the problem started right from the start.

The issue is there when I start the application. I cannot access the any menu items or shortcuts or even click on a box to type numbers when i start a new project.

I can click on buttons like "create new" and "open", but no right clicking or accessing any type of menues.

While going over my other cc apps, I noticed animate having the same issue

Kind regards,

Kristel

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Mar 12, 2018 0
Community Beginner ,
Mar 12, 2018

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Hey,

I found a workaround in this video

Photoshop CC 2018 Flickering cursor/menus not opening Problem Fix - YouTube

You have to locate the folder CEPHtmlEngine and remove the file "icudtl.dat"

Same works for animate

Likes

Translate

Translate

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