downloading muse

Community Beginner ,
Jan 08, 2021 Jan 08, 2021

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I am trying to download Muse. I know it's EOL. We have a website live I need to access. I am trying to change the preference on my CC Desktop app to show older Apps but it's not moving and chat was NO HELP. 

Any options or have I lost my live website?

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Download and install, End of life, Product issue

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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Who pays for your Creative Cloud Plan?

 

Teams/Enterprise plan holders:  contact your IT dept admin and request a new Muse package.

 

Individuals: Open CC Desktop App.  Click on Avatar (top, right image) > Preferences > Apps > Settings.

 

image.png

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 10, 2021 Jan 10, 2021

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Thanks. Yeah. That is the issue. The toggle to show older apps is frozen and will not change to enable. 
I pay for an all apps subscription, the only issue I'm having is that I can't toggle on to see MUSE to download. IT is unable to activate it. 

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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@alostreel,

For Teams & Enterprise plans, your IT dept has to send you a new Muse package. Nobody here can help you with that.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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The issue was the CC desktop with a frozen toggle to add old apps. That wasn't a setting my IT had any power over. 

Adobe tech support should've been able to help. They sent me here, though I still don't understand why. 

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Adobe Community Professional ,
Jan 16, 2021 Jan 16, 2021

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"They sent me here, though I still don't understand why. "

=============

@alostreel ,

Because Muse is EOL, customer support agents are not allowed to help you with EOL software.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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NOTE:  Muse is only available to PAID ALL APPS plan members.   Single apps and Photography plan members don't have access to Muse.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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