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Error Loading Bitmap Data For Thumbnail

New Here ,
Jan 25, 2018

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When trying to open a muse file in version 2018.0, I get the following error immediately and muse crashes, "Error Loading Bitmap Data For Thumbnail". I am unable to downgrade to an older version of muse. Below are my computer stats.

Microsoft Windows 10

8 GB Ram

500SSD

Nvidia Geoforce GTX

HP OMEN (Laptop)

Adobe Muse 2018.0

I have opened 15 other websites with no problem. This is the first.  I use MuseThemes for 3rd party apps however they are not causing the problem as the app I have in this site is in all of mine.

Appreciate the help. Looks like nobody has ever solved this issue since 2015. It wont allow me to insert an image here.

Hi thanks for sharing the file with me. I have sent your file to our engineering team so they can try fixing it.

Will keep you posted with any updates.

Regards,

Ankush

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Error Loading Bitmap Data For Thumbnail

New Here ,
Jan 25, 2018

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When trying to open a muse file in version 2018.0, I get the following error immediately and muse crashes, "Error Loading Bitmap Data For Thumbnail". I am unable to downgrade to an older version of muse. Below are my computer stats.

Microsoft Windows 10

8 GB Ram

500SSD

Nvidia Geoforce GTX

HP OMEN (Laptop)

Adobe Muse 2018.0

I have opened 15 other websites with no problem. This is the first.  I use MuseThemes for 3rd party apps however they are not causing the problem as the app I have in this site is in all of mine.

Appreciate the help. Looks like nobody has ever solved this issue since 2015. It wont allow me to insert an image here.

Hi thanks for sharing the file with me. I have sent your file to our engineering team so they can try fixing it.

Will keep you posted with any updates.

Regards,

Ankush

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145

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Jan 25, 2018 0
Jan 26, 2018

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Hi tristan10946,

Many apologies to find you in this trouble.

However, would you mind sharing your .muse file with us so that we can investigate and try fixing it?

For sharing the file you can follow the steps explained here - https://forums.adobe.com/docs/DOC-8652 and send the link to me in a private message.

To do a private message hover the mouse on my picture and click "message".

Regards,

Ankush

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Jan 26, 2018 2
New Here ,
Jan 26, 2018

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Appreciate the help! Just sent you the link in a private message.

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Jan 26, 2018 0
New Here ,
Jan 29, 2018

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Here is the link to the file in case anyone needed it.

I appreciate your hep looking at the file. No idea why this one is having a problem.

https://adobe.ly/2EbquZ4

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Jan 29, 2018 0
Jan 30, 2018

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Hi thanks for sharing the file with me. I have sent your file to our engineering team so they can try fixing it.

Will keep you posted with any updates.

Regards,

Ankush

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Jan 30, 2018 1