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Error Message: Some files on the server may be missing or incorrect.

New Here ,
Mar 12, 2018

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Hello,

I have been using Muse for about a year trying to build my company website, so it's quite possible that I could be missing something very basic. Last year we made a very basic website that ran smoothly, but lately we've been trying to remaster the website to create a better look. After rebuilding it from the ground up, we finally managed to get the website up and running; however, we keep getting this error message saying "Some files may be missing or incorrect, please contact website author if problem persists." I'm not sure how to fix it and, what makes matters worse, it shows up randomly. Sometimes it shows up on my computer, sometimes it shows up on others, and sometimes it doesn't show up at all. This is a huge problem for us because obviously we don't want our clients having to deal with an error message every time you click on something. Does anyone here know how I can fix this? I've tried taking out all the widgets I used, updating to the latest version, as well as going into the xml and changing the code to just not send that message and the problem still happens.

Here's the website: illum8prod.com

The desktop version is the only functional version right now, but it's just so weird to me. The problem could also have been solved somehow because I haven't seen it on my computer in a little while, but sometimes it does that.

Any help would be appreciated!

Just in case you need more assistance, see the solutions for this issue in Some files on the server may be incorrect or missing

Thanks,

Preran

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Error Message: Some files on the server may be missing or incorrect.

New Here ,
Mar 12, 2018

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Hello,

I have been using Muse for about a year trying to build my company website, so it's quite possible that I could be missing something very basic. Last year we made a very basic website that ran smoothly, but lately we've been trying to remaster the website to create a better look. After rebuilding it from the ground up, we finally managed to get the website up and running; however, we keep getting this error message saying "Some files may be missing or incorrect, please contact website author if problem persists." I'm not sure how to fix it and, what makes matters worse, it shows up randomly. Sometimes it shows up on my computer, sometimes it shows up on others, and sometimes it doesn't show up at all. This is a huge problem for us because obviously we don't want our clients having to deal with an error message every time you click on something. Does anyone here know how I can fix this? I've tried taking out all the widgets I used, updating to the latest version, as well as going into the xml and changing the code to just not send that message and the problem still happens.

Here's the website: illum8prod.com

The desktop version is the only functional version right now, but it's just so weird to me. The problem could also have been solved somehow because I haven't seen it on my computer in a little while, but sometimes it does that.

Any help would be appreciated!

Just in case you need more assistance, see the solutions for this issue in Some files on the server may be incorrect or missing

Thanks,

Preran

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Mar 12, 2018 0
Adobe Community Professional ,
Mar 12, 2018

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Clear your browser cache and reload the site. I don`t get this error. Depending on the browser, this is done differently.

Try another browser as well.

Best Regards,

Uwe

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Mar 12, 2018 2
New Here ,
Mar 12, 2018

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Thanks I'll try that. So will my customers have this issue as well if it continues? Will they have to clear their browser cache?

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Mar 12, 2018 0
Adobe Community Professional ,
Mar 13, 2018

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Yes. Depending on their browser and OS, they use, they might need some help with this from your side as most clients out there may never have heard of "Browser Cache?".

Best Regards,

Uwe

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Mar 13, 2018 1
Adobe Employee ,
Mar 14, 2018

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Just in case you need more assistance, see the solutions for this issue in Some files on the server may be incorrect or missing

Thanks,

Preran

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Mar 14, 2018 0