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Font in image file displaying incorrectly (help!)

Explorer ,
May 17, 2018

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Hi, the site I have designed has a logo with a unique font. Knowing this, I made sure that the logo is on the site as an image as opposed to text so there wouldn't be compatibility issues. The site looks great online on my Mac, but I just viewed the site on a PC platform and the font in the logo is different. Below is the logo as it should look:

MartellyBD_ISO.png

And this is how it looks on a PC:

IMG_4125.JPG

Can anyone explain why this is happening and how I can fix this? This has to be a Muse issue because working with Website Builder this didn't happen. Please help! I need to fix this problem ASAP! Thank you!

No, don’t trace your logo!

Build it in Illustrator, and when you are ready,

  • select all elements, go to menu „Type/Convert to paths“ (or something similar; I am using the german version of Illustrator) and save the result as „SVG“. Or:
  • don’t convert the text into paths, go to menu „File/Save As …“ choose file format „SVG“ and configure in the next screen „Text: Convert to paths“. Or:
  • You may even save your logo in Illlustrator’s own format (.ai). Muse is able to read and use it.

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Font in image file displaying incorrectly (help!)

Explorer ,
May 17, 2018

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Hi, the site I have designed has a logo with a unique font. Knowing this, I made sure that the logo is on the site as an image as opposed to text so there wouldn't be compatibility issues. The site looks great online on my Mac, but I just viewed the site on a PC platform and the font in the logo is different. Below is the logo as it should look:

MartellyBD_ISO.png

And this is how it looks on a PC:

IMG_4125.JPG

Can anyone explain why this is happening and how I can fix this? This has to be a Muse issue because working with Website Builder this didn't happen. Please help! I need to fix this problem ASAP! Thank you!

No, don’t trace your logo!

Build it in Illustrator, and when you are ready,

  • select all elements, go to menu „Type/Convert to paths“ (or something similar; I am using the german version of Illustrator) and save the result as „SVG“. Or:
  • don’t convert the text into paths, go to menu „File/Save As …“ choose file format „SVG“ and configure in the next screen „Text: Convert to paths“. Or:
  • You may even save your logo in Illlustrator’s own format (.ai). Muse is able to read and use it.

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May 17, 2018 0
Engaged ,
May 17, 2018

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What format is your image file?

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May 17, 2018 0
Explorer ,
May 17, 2018

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.png  -- I had tried .svg and it gave me an error saying it wouldn't be compatible. I did not get that error with the .png

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May 17, 2018 0
Engaged ,
May 17, 2018

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Odd, did you convert the font to outlines first?

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May 17, 2018 0
Explorer ,
May 17, 2018

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No, I'm unfamiliar with that- would you please explain?

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May 17, 2018 0
LEGEND ,
May 17, 2018

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Please copy the "logo image" (only the logo)  into a new .muse document, upload the .muse file to Dropbox, CC Files or a similar file sharing service and post the download link here. Then we can have a look.

What you intend to do, should work without any hassles, no matter, if PNG or SVG. As a vector format, SVG definitely is the better choice.

If you use an SVG graphic, make sure, that the typo is converted to paths during output (if you haven’t already converted it).

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May 17, 2018 0
Engaged ,
May 17, 2018

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I am assuming you have the logo in its native font format as you said you made sure it was an image. So try opening it in InDesign, selecting it, go to the text dropbown and select convert to outlines, then select all, copy and paste in Photoshop as a new layer, switch off the background default white layer and then save as PNG. It will flag up a layers message and ask you to rasterize it, but just ignore that.

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May 17, 2018 0
Explorer ,
May 17, 2018

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Hi, thanks for your feedback. I exported the file again as an .svg and selected "convert to outlines" in the options. I replaced it on the site, checked the PC but still the logo's font is wrong.

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May 17, 2018 0
Explorer ,
May 17, 2018

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I cannot open any of the logo files in In Design. I'm not familiar with In Design, is there a way I can do what you said in another program like Illustrator? (I designed the logo in AI)

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May 17, 2018 0
Engaged ,
May 17, 2018

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Yes Illustrator should be fine.

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May 17, 2018 0
Explorer ,
May 17, 2018

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Ok, not really sure how to go about what you said in Illustrator... couldn't find a "convert to outline" option...

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May 17, 2018 0
Explorer ,
May 17, 2018

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Screen Shot 2018-05-17 at 11.13.57 AM.png

Are any of the options shown correct?

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May 17, 2018 0
LEGEND ,
May 17, 2018

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No, don’t trace your logo!

Build it in Illustrator, and when you are ready,

  • select all elements, go to menu „Type/Convert to paths“ (or something similar; I am using the german version of Illustrator) and save the result as „SVG“. Or:
  • don’t convert the text into paths, go to menu „File/Save As …“ choose file format „SVG“ and configure in the next screen „Text: Convert to paths“. Or:
  • You may even save your logo in Illlustrator’s own format (.ai). Muse is able to read and use it.

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May 17, 2018 1
Engaged ,
May 17, 2018

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Convert to outlines is part of the text menu - go to type/create outlines

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May 17, 2018 0
Explorer ,
May 17, 2018

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Adding the AI file to Muse didn't work properly because it added all my art boards associated with the logo. SVG files look the best, would prefer to use that file type, just still need to troubleshoot the PC problem...

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May 17, 2018 0
LEGEND ,
May 17, 2018

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Copy your logo in Illustrator, place it into a new Illustrator file with the same dimensions and save it as described above.

Or simply select your logo, copy it and paste it into Muse.

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May 17, 2018 0
Explorer ,
May 17, 2018

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YAY!!!!! Thank you Gunter and Dandybox for your patience and help! Gunter, copying and pasting and saving as .svg with the type option 'convert to outline' seems to have done the trick!! Thank you so much!

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May 17, 2018 1
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Engaged ,
May 17, 2018

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Well done, glad its sorted 🙂

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May 17, 2018 1