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Form Issues in Chrome

Community Beginner ,
Aug 27, 2018

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Hello,

I have built a fairly detailed form for a client's website using the form widget in Muse.

Decor To Your Door | Storm Lake, IASTYLE PROFILE

I am able to get the form to work across all the browsers I have tested, but my client is unable to get it to work in Chrome. She doesn't get a scroll bar that will allow her to fill out the form and submit it. (See photo from client)

IMG_5273.JPG

They have tried using the incognito window in case it is a cache issue and it hasn't made a difference.

Thank you in advance for any help you can offer!

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

The scrollbar works just fine for me in the latest version of Chrome on Windows 10.  Sometimes you have to click inside the channel to see it.

PS. The lack of SSL certs (HTTPS) is a bigger concern, IMO.  It doesn't instill much trust especially when you're collecting data from people.    Contact your hosting provider and enquire about SSL certs.  Or consider using Let's Encrypt -- an open source certificate authority.

https://letsencrypt.org/

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Form Issues in Chrome

Community Beginner ,
Aug 27, 2018

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Hello,

I have built a fairly detailed form for a client's website using the form widget in Muse.

Decor To Your Door | Storm Lake, IASTYLE PROFILE

I am able to get the form to work across all the browsers I have tested, but my client is unable to get it to work in Chrome. She doesn't get a scroll bar that will allow her to fill out the form and submit it. (See photo from client)

IMG_5273.JPG

They have tried using the incognito window in case it is a cache issue and it hasn't made a difference.

Thank you in advance for any help you can offer!

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

The scrollbar works just fine for me in the latest version of Chrome on Windows 10.  Sometimes you have to click inside the channel to see it.

PS. The lack of SSL certs (HTTPS) is a bigger concern, IMO.  It doesn't instill much trust especially when you're collecting data from people.    Contact your hosting provider and enquire about SSL certs.  Or consider using Let's Encrypt -- an open source certificate authority.

https://letsencrypt.org/

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Aug 27, 2018 0
Adobe Community Professional ,
Aug 27, 2018

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The scrollbar works just fine for me in the latest version of Chrome on Windows 10.  Sometimes you have to click inside the channel to see it.

PS. The lack of SSL certs (HTTPS) is a bigger concern, IMO.  It doesn't instill much trust especially when you're collecting data from people.    Contact your hosting provider and enquire about SSL certs.  Or consider using Let's Encrypt -- an open source certificate authority.

https://letsencrypt.org/

Nancy O'Shea, ACP
Alt-Web.com

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Aug 27, 2018 0
Community Beginner ,
Aug 27, 2018

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Thank you, Nancy!

I am actually working on installing the SSL certificate right now. I have never heard of Lets Encrypt. I will check it out!

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