Form Server Error

[tomd65146419]

Hi all,

I've just uploaded a holding page to our server but the form won't submit. It says the server encountered an error. You can see the site here: Barco | Plumbing & Heating Distributors Suppliers UK and London  Scroll to the bottom of the page for the form.

I've spoken to my web hosting company and they've told me we're on the latest version of PHP and the server support PHP mail.

Does anyone have any suggestions? Any help would be greatly appreciated.

Many thanks,
Tom

[ankushr40215001 · Accepted solution]

Hi Tom,

Usually, this kind of issues lies on the server end.

Take a look at this post - Adobe Muse Contact Form - The server encountered an error - PHP - The SitePoint Forums

A somewhat same issue as yours, however, the hosting it has a different technology and settings.

Even your host might have some sort of settings which need to be unblocked.

Please check with them once again, also check if the email used in your form is compatible with them.

Let us know how it goes.

Regards,

Ankush

[tomd65146419]

Hi Ankush,

I think I've fixed the issue. It seemed to be related to the reCAPTCHA. When I changed this from the 2.0 version to the older version it started working. Seemingly there's something in the 2.0 version which isn't compatible.

Thanks for your help.

Tom

[Sahara Desert]

Hi,

Has anything further been fixed re this issue? I also have the reCAPTCHA issue - only reCAPTURE 1 works but apparently Goole are removing it WEF March 2018...that means SPAM! I have seen a number of complaints of the same nature but neither Google or Muse have responded with a solution......