I'm hoping someone can help please?
I have a site www.hairbysmstyle.co.uk and the form information is not always sending as I have tried from my desktop and mobile (Iphone), a different iphone and these sent. A windows phone attempted and did not send and the client has submitted the form and it has not been received.
Checked with my host (Heart Internet) and they say there aren't any issues sever side so haven't a clue - anyone have any ideas please?
Its from both the desktop and mobile sites and the page concerned is Contact | Hair By SM Style - Wedding Hairdresser For Surrey Hampshire And Berkshire
Any advice or assistance would be much appreciated
Checked with my host (Heart Internet) ... haven't a clue -
thats honest of them... you have two forms at that site;
Thank you so much and I appreciate your help.
So I set up a test site on bc and both forms sent from me and from the client so am I right in thinking its a provider (as in heart internet) issue?
B.C. is a hothouse condition. It can only show that on the part of the Muse everything works correctly. However, working with mail and feedback forms on a real server requires certain conditions to be met.
1) You do not have to use your private mailbox for forms. You must create a domain mail and use only it.
2) You must configure the following entries: SPF (configured on many servers automatically), DKIM, DMARC, PTR.
3) You must disable spam protection if it is on your hosting. The costs of this - you will receive spam. But it's better than if you miss the request from the client.
4) You should check the IP address of your domain for spam databases. If it is somewhere, you should write there and ask that your IP be removed from the spam database.
Best connection scheme: Feedback form> your domain mailbox> Microsoft Outlook or any other email client installed on your computer.
it shows that the issue is not Muse code... you need to test your other options now